Banquet Server- On Call

Essential Job Functions

• Set up banquet room as instructed by Supervisor to include linen, service ware and glassware.
• Attend roll call meetings before events to learn function particulars, including guest and hotel expectations.
• Greet guests and respond to requests in a friendly and courteous manner.
• Serve the food and/or beverage in the order and to the expectation of the Supervisor to ensure consistency throughout the banquet.
• Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Replenish beverages as necessary, and check with guests for overall satisfaction.
• Once banquet is complete, reset banquet room according to Supervisor’s specifications to ensure the readiness of the room for the following function.

Required Skills And Abilities

• Communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Communicate well with guests.
• Willing to “pitch-in” and help co-workers with their job duties and be a team player.
• Basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings and serviceware.
• Comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
• Recite and promote the variety of menu items.
• Transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.
• Operate beverage equipment, e.g., coffee maker.

Performance Standards

• Customer Satisfaction: Positive interaction with Crescent staff is crucial for a positive guest experience. Professionalism, courtesy, and respect towards guests and associates are essential.
• Work Habits: Adherence to hotel standards for work procedures, dress, grooming, punctuality, and attendance. Adaptability to changes, willingness to learn new skills, and problem-solving abilities are required.
• Safety & Security: Adherence to hotel security policies and procedures, including key controls, lifting heavy objects, using chemicals, and reporting safety hazards and concerns.