Banquet Server - On Call

About the role

A Banquet Server is responsible for the set up and the service of all assigned banquet functions.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred
• Alcohol Awareness Certification (must comply with State regulations)
• Must be able to convey information and ideas clearly
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must work well in stressful, high pressure situations
• Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests
• Must be able to work with and understand financial information and data, and basic arithmetic functions
• Must maintain composure and objectivity under pressure

Responsibilities

• Approach all encounters with guests and employees in a friendly, service-oriented manner
• Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
• Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations
• Comply with certification requirements as applicable for position to include Alcohol Awareness, Food handlers, Safety, etc.
• Maintain a friendly and warm demeanor at all times
• Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently
• Know how to read the Banquet Event Order and be familiar with the menu of the assigned function
• Serve guests according to the hotel's standards in a friendly, courteous, and professional manner
• Respond to guest problems, complaints and accidents; Refer to management, if necessary
• Be informed of all current hotel policies
• Be familiar with fire exits, fire extinguisher locations and safety rules
• Maintain the banquet store room in a neat and organized manner, stocked with any and all appropriate supplies necessary for food service functions
• Clear banquet space after the completion of functions and ensure that all equipment and supplies are stored and restocked properly
• Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and all of their fellow employees
• Be familiar with the organization of the hotel and know the function of each department
• Handle items for "Lost and Found" according to the standards
• Perform other tasks/jobs as assigned by supervisor or manager
• Attend meetings as required by management

Working conditions

• Inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes
• Outside environmental conditions: No effective protection from weather
• Noise: Sufficient noise to cause the employee to shout in order to be heard above ambient noise level
• Atmospheric conditions: Fumes, odors, dusts, mists, gasses, or poor ventilation
• Oils: Air and/or skin exposure to oils and other cutting fluids
• Narrow aisles or passageways

Physical requirements

• Balancing: Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces
• Stooping: Bending body downward and forward by bending spine at waist
• Kneeling: Bending legs at knee to come to rest on one or both knees
• Crawling: Moving about on hands and knees or hands and feet
• Reaching: Extending hand(s) and arm(s) in any direction, particularly for sustained periods of time
• Standing: Remaining upright on the feet, particularly for sustained periods of time
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another
• Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward
• Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion
• Finger Dexterity/Grasping: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm
• Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin
• Talking: Expressing or exchanging ideas by means of the spoken word
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction
• Repetitive Motions: Making substantial movements (motions) of the wrists, hands, and/or fingers
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position – 20-50 lbs

Background check

• Criminal background check required

This response is AI-generated, for reference only.