Banquet Server - On call

Información disponible en español.

About the role

A Banquet Server is responsible for the set up and the service of all assigned banquet functions.

Requirements

• High School diploma or equivalent and/or experience in a hotel or a related field preferred
• Alcohol Awareness Certification (must comply with State regulations)
• Must be able to convey information and ideas clearly
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must work well in stressful, high pressure situations
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests
• Must be able to work with and understand financial information and data, and basic arithmetic functions
• Must maintain composure and objectivity under pressure
• Valid driver’s license (motor vehicle background check required)
• Criminal background check required

Responsibilities

• Approach all encounters with guests and employees in a friendly, service-oriented manner
• Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
• Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations
• Comply with certification requirements as applicable for position to include Alcohol Awareness, Food handlers, Safety, etc.
• Maintain a friendly and warm demeanor at all times
• Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently
• Know how to read the Banquet Event Order and be familiar with the menu of the assigned function
• Serve guests according to the hotel's standards in a friendly, courteous, and professional manner
• Respond to guest problems, complaints, and accidents; refer to management if necessary
• Be informed of all current hotel policies
• Be familiar with fire exits, fire extinguisher locations, and safety rules
• Maintain the banquet store room in a neat and organized manner, stocked with any and all appropriate supplies necessary for food service functions
• Clear banquet space after the completion of functions and ensure that all equipment and supplies are stored and restocked properly
• Be attentive, friendly, helpful, and courteous to guests, managers, and fellow employees at all times
• Be familiar with the organization of the hotel and know the function of each department
• Handle items for “Lost and Found” according to the standards
• Perform other tasks/jobs as assigned by supervisor or manager
• Attend meetings as required by management

Working Conditions

The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Subject to inside environmental conditions (protection from weather conditions but not necessarily from temperature changes) – frequently
• Subject to outside environmental conditions (no effective protection from weather) – occasionally
• Subject to noise (sufficient noise to cause the employee to shout in order to be heard above ambient noise level) – frequently
• Subject to atmospheric conditions (fumes, odors, dusts, mists, gasses, or poor ventilation) – occasionally
• Subject to oils (air and/or skin exposure to oils and other cutting fluids) – occasionally
• Required to function in narrow aisles or passageways – frequently

Physical Requirements

• Balancing (maintaining body equilibrium to prevent falling) – constantly
• Stooping (bending body downward and forward by bending spine at waist) – occasionally
• Kneeling (bending legs at knee to come to rest on one or both knees) – occasionally
• Crawling (moving about on hands and knees or hands and feet) – frequently
• Reaching (extending hand(s) and arm(s) in any direction, particularly for sustained periods) – constantly
• Standing (remaining upright on the feet, particularly for sustained periods) – constantly
• Walking (moving about on foot to accomplish tasks) – constantly
• Pushing (using upper extremities to press against something with steady force) – frequently
• Pulling (using upper extremities to exert force in order to draw, drag, haul, or tug objects) – frequently
• Finger dexterity/grasping (picking, pinching, typing, or otherwise working primarily with fingers) – frequently
• Feeling (perceiving attributes of objects by touch) – constantly
• Talking (expressing or exchanging ideas by spoken word) – constantly
• Hearing (perceiving the nature of sounds at normal speaking levels) – constantly
• Repetitive motions (substantial movements of the wrists, hands, and/or fingers) – constantly
• Lifting (raising objects from a lower to a higher position or moving objects horizontally) – occasionally (20-50 lbs)