Banquet Server - On Call

Auberge du Soleil, inspired by the south of France and infused with California soul, offers wine country’s most luxurious accommodations, a Michelin Star Restaurant, and a tranquil wellness retreat within a 33-acre hillside olive grove. Celebrated for gracious Napa Valley hospitality, the adult-oriented property features 50 residential-style rooms, suites, and private maisons. A long-standing member of Relais & Châteaux, it is the flagship hotel for the Auberge Collection.

About the role

As a Banquet Server, you will orchestrate unforgettable dining experiences, delivering seamless events where every guest is treated to exceptional hospitality. This role is part of a dedicated ensemble of service professionals committed to creating a symphony of flavors and service.

Responsibilities

• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Anticipate guests' service needs by asking questions, observing preferences, and acting on them whenever possible.
• Thank guests with genuine appreciation and provide a fond farewell.
• Actively listen and respond positively to guest questions, concerns, and requests, using brand-specific processes to resolve issues and build trust.
• Engage guests in conversation about their stay, property services, and local attractions.
• Comply with quality assurance expectations and standards.
• Present physical and accurate checks, process payments, and adhere to all cash handling and credit policies, including gratuity.
• Answer questions on menu selections and clarify with kitchen staff as needed.
• Maintain cleanliness of work areas throughout the day using clean-as-you-go procedures.
• Communicate meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Set tables according to event type and service standards, ensuring all supplies meet quality standards.
• Follow procedures for serving alcohol and record transactions in the system at the time of order.
• Adhere to company and department safety, security, and cleanliness policies.
• Complete closing duties, including storing reusable goods, breaking down equipment, cleaning areas, returning equipment, locking refrigerators, restocking items, turning off lights, locking doors, and completing the daily cleaning checklist.

Requirements

• Ability to adhere to timelines for set-ups.
• Ability to work well under pressure.
• Ability to accurately follow verbal and written instructions.
• Excellent attention to detail.
• At least 1 year of server experience.
• Ability to work a flexible schedule, including weekends and holidays, based on department needs.
• Ability to obtain relevant state and local government certifications, such as a food handler’s certificate or alcohol training certifications.

Pay

The starting pay rate for this position is $27 - $28 per hour. Individual pay will be based on experience and education.

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs, each unique but united by a crafted approach to luxury. With 30 properties worldwide, Auberge invites guests to create unforgettable stories in desirable destinations.