Banquet Server

Position Summary

The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is a spiritual, emotional and physical regeneration of all people. KROC CENTER HAWAII VISION: Kroc Center Hawaii will be a dynamic and flourishing gathering place for diverse community; where all are welcomed, inspired, and transformed through the love of Christ.

Essential Functions

• Maintain a commitment to customer service and guest satisfaction.
• Able to communicate effectively with event organizers, team members, and guests.
• Available to work weekends, evenings, and holidays as needed.
• Perform all guest contact activities such as serving food and beverage, responding to guests’ inquires in cordial, efficient and professional manner.
• Ensure food and beverage is served while maintaining a consistent presentation and proper temperatures.
• Have knowledge of events, menu items, table settings, service ware and the correct preparation and garnishing methods.
• Follow directions from Banquet Event Order (BEO) with strong attention to detail.
• Report needed repairs or unsafe conditions to supervisor.
• Respond quickly to requests from guests, clients, supervisors or management in a timely, friendly and efficient manner.
• Resolve and follow up with guest issues promptly and with great care and effectiveness to ensure satisfaction.
• Maintain supplies neatly and organized to standards.
• Prepare event spaces by setting tables with tablecloths and place settings, setting up buffets and removing all service items like extra glassware and service utensils.
• Carry large trays or multiple plates of hot food to serve guests.
• Refill beverages as needed, remove each course of dinnerware and replenish flatware as needed.
• Maintain high standards of safety and cleanliness and wash hands frequently to avoid cross-contamination.
• Perform post-event cleaning tasks and breakdown of service.
• Adhere to professional grooming and uniform standards.
• Follow and ensure adherence to The Salvation Army Policies and Procedures.
• Maintain the Code of Ethics policy, which has been established for the Kroc Center Hawaii.
• Attend staff meetings and other administrative meetings.
• Maintain regular and punctual work attendance.
• Perform other duties as assigned.

Mental Demands

• Clear verbal communication and active listening
• Strong organizational skills and ability to multi-task
• Attention to detail
• Work in a fast-paced environment and maintain poise under pressure
• Maintain a self-motivated and self-directed schedule
• Take projects from beginning through completion
• Respond to crisis situations in a calm and effective manner
• Possess the self-discipline necessary to perform repetitive tasks without lowering quality of work
• Work with limited supervision, and in a team setting with other professionals
• Exercise good judgment and have confidence taking initiative with projects

Physical Demands

• Sitting
• Climbing and/or balancing
• Stooping, kneeling, bending, stretching, crouching and/or crawling
• Continuous standing
• Continuous walking
• Manual dexterity and eye-hand coordination
• Use of vision
• Continuous pushing/pulling/lifting/carrying up to 20 pounds without assistance, and occasionally up to 60 pounds with assistance

Description Of Work Environment

Most work will be indoors at the Kroc Center Hawaii Education & Resource Conference Center, Classrooms, Kitchen, administrative offices and anywhere else throughout the Center where banquet service may be needed. Attendance at trainings and conferences, both in Hawaii and on the mainland, may be required.

Equipment Needs

• General office equipment such as computers, photocopiers, scanners, printers, fax machines, telephone (office, cell, PDA), and 10-key calculator
• Variety of equipment such as coffee and espresso machines and other kitchen appliances