Banquet Server

About the role

We’re more than just a team – we’re a community dedicated to making a difference every day. At The Lodge at Schroon Lake we create a fun, supportive environment where growth never stops and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. As a family‑first organization we care about your health and wellness, your future, and overall satisfaction, supporting employees both in and out of the workplace.

Responsibilities

• Assist with the setup of banquet rooms and event spaces, including arranging tables, chairs, linens, place settings, and decorations according to event specifications.
• Ensure that all necessary equipment, utensils, and silverware are clean, polished, and properly arranged, and that audiovisual equipment and lighting are set up and operational.
• Greet guests warmly upon arrival, escort them to their assigned tables, and provide assistance with seating as needed.
• Take food and beverage orders from guests, using suggestive selling techniques to promote additional items or upgrades.
• Serve food and beverages to guests promptly and accurately, following established service standards and presentation guidelines.
• Anticipate guests' needs and preferences and provide personalized service and attention to ensure a memorable and enjoyable dining experience.
• Respond promptly and courteously to guest inquiries, requests, and concerns, and resolve any issues or complaints with empathy and professionalism.
• Clear tables, remove used dishes and utensils, and replenish supplies as needed throughout the event to ensure a clean and orderly dining environment.
• Assist with event breakdown and cleanup tasks, including removing linens, folding chairs, and dismantling decorations.
• Complete post-event cleaning and sanitation procedures to maintain cleanliness and hygiene standards in banquet areas.

Requirements

Serving and/or set up experience preferred; must be of legal age to serve alcohol per state law.

Skills

Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure.

Benefits

• Employee Assistance Program (EAP)
• Sober support network
• Recovery‑friendly workplace
• Exclusive hotel travel discounts for team members

Pay

$16 per hour plus gratuity