Banquet Server

About the role

We’re changing entertainment. Come join us. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

Responsibilities

• Provides fast, friendly, professional, and responsive customer service to restaurant guests, restaurant staff, and culinary production team.
• Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction.
• Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation).
• Suggests items to guests based on expressed guest preferences.
• Resolves service issues according to established guidelines.
• Assists bus persons, as necessary, in bussing, cleaning, and setting tables.
• Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
• Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines), as scheduled, or required.
• Operates and maintains equipment as required in accordance with established guidelines and safety procedures.
• Completes assigned side work as directed.
• Maintains strict confidentiality in all company matters.

Requirements

• High School Diploma or equivalent, with previous food server experience in a high-volume restaurant preferred.
• Knowledge of wine service, table service procedures, and table etiquette strongly preferred.
• Must be able to read, write, speak, and understand English.
• Must have excellent customer service and interpersonal skills.
• Ability to effectively work independently and as part of a team.
• Ability to follow all departmental and property policies and procedures.
• Ability to share or divide attention among several ongoing activities, projects, or assignments.

Schedule

• Shift: On‑Call
• Must be able and willing to work flexible hours including evenings, weekends, holidays, and overtime, as business needs dictate.

Pay

• Base pay: $7.50 per hour + tips (average $22 to $25 per hour)
• Starting salary up to $25.00 per hour

Benefits

• Day‑1 medical, dental, and vision benefits
• Uber benefit for nearby metro stops
• Recognition programs with cash rewards, gift cards, and more
• Tuition reimbursement
• Lindenwood University discounts
• Diversity scholarship for team members’ children
• Day‑one medical coverage, 401(k) matching, and annual performance bonus (may vary by position)
• Paid time off earned according to local policy and increases with length of employment
• Wellness programs supporting financial, physical, and mental well‑being