Banquet Server

Responsibilities

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with company standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with company standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position, including Alcohol Awareness, Food Handlers, Safety, etc.
• Maintain a friendly and warm demeanor at all times.
• Perform preparatory tasks and side work duties to ensure guests are served promptly and efficiently.
• Know how to read the Banquet Event Order and be familiar with the menu of the assigned function.
• Serve guests according to the hotel's standards in a friendly, courteous, and professional manner.
• Respond to guest problems, complaints, and accidents; refer to management if necessary.
• Be informed of all current hotel policies.
• Be familiar with fire exits, fire extinguisher locations, and safety rules.
• Maintain the banquet storeroom in a neat and organized manner, stocked with all appropriate supplies necessary for food service functions.
• Clear banquet space after the completion of functions and ensure all equipment and supplies are stored and restocked properly.
• Be attentive, friendly, helpful, and courteous to guests, managers, and fellow employees at all times.
• Be familiar with the organization of the hotel and know the function of each department.
• Handle items for 'Lost and Found' according to standards.
• Perform other tasks/jobs as assigned by supervisor or manager.
• Attend meetings as required by management.
• Maintain a high level of trust and responsibility, including access to back-of-house areas, sensitive information, and control of sensitive areas such as master keys and guestrooms.
• Represent the company with a certain level of reputation and good character, exercising sound judgment.