BANQUET SERVER

Banquet Servers are responsible for the setup and serving of food and beverages to guests at all banquet functions, following hotel standards.

Responsibilities

• Approach all encounters with guests and employees in a friendly and service-oriented manner.
• Maintain regular attendance in compliance with hotel standards, as required by scheduling.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with hotel standards and regulations to encourage safe and efficient operations.
• Maintain a warm and friendly demeanor at all times, being attentive, helpful, and courteous to guests, managers, and fellow employees.
• Perform preparatory tasks and side-work duties to ensure prompt and efficient guest service.
• Read and understand the Banquet Event Order (BEO) and be familiar with the menu of the assigned function.
• Serve guests according to hotel standards in a friendly, courteous, and professional manner.
• Respond to guest problems, complaints, and accidents, communicating to management as necessary.
• Set all tables according to hotel standards.
• Maintain the banquet storeroom in a neat and orderly manner, stocked with appropriate supplies.
• Clean up banquet space after functions and ensure equipment and supplies are stored and restocked properly.
• Prepare rooms according to BEO and meal function requirements.
• Follow all money handling procedures when serving guests.
• Use suggestive selling techniques and accurately describe menu items for each function served.
• Attend training as required by management.
• Perform other duties as requested by management.

Requirements

• High school diploma or equivalent; experience in a related field preferred.
• Flexible and long hours may be required.
• Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds frequently or constantly to lift, carry, push, pull, or move objects.
• Ability to stand during entire shift.

Skills

• Clear communication and ability to convey information effectively.
• Quick and accurate decision-making in alternative courses of action.
• Ability to work well in stressful, high-pressure situations while maintaining composure and objectivity.
• Effective problem-solving in the workplace, including prevention, identification, and resolution.
• Ability to assimilate complex information from disparate sources and adjust to meet needs.
• Strong listening skills to understand and clarify concerns raised by co-workers and guests.
• Ability to work with and understand financial information, data, and basic arithmetic.