Banquet Server
About the Company
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets.
About Our Property
Welcome to The Colony Hotel in the picturesque setting of Maine, proudly part of the Pyramid Global Hospitality portfolio. Offering 140 charming guest rooms and 10,000 sq ft of versatile meeting space, The Colony Hotel is a coastal retreat that seamlessly integrates comfort with career opportunities. Nestled along the scenic coastline of Maine, The Colony Hotel embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage.
As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements.
Responsibilities
- Set up for functions to include draping tables, setting silverware, folding napkins, preparing drinks, and putting out table centerpieces.
- Service to include picking up food from back hall, carrying trays to function location, serving food, and clearing the food from the tables.
- Break down to include bussing tables, putting away dirty linen and centerpieces, vacuuming.
- Cleaning of back hall and organizing of storerooms.
- Set up for AM or PM break stations that include coffee, tea, snacks, beverages, etc.
- Assist as needed with event room setup according to meal period and table needs.
- Perform food & beverage preparation duties such as preparing condiments, brewing coffee, and ensuring workstations are stocked.
- Serve food and beverages to guests.
- Remove dishes, glasses, silverware, or other items from tables/counter tops and take them to the kitchen.
- Clean and sanitize tables and/or counters & seats after guests are finished.
- Explain how various menu items are prepared, cooking methods, and ingredients.
- Take into consideration any special requests and dietary issues made by the guest.
- Provide general property information.
- Offer warm and sincere welcome/farewell for all guests.
- Interact with staff in a professional manner, assisting other departments with necessary information.
- Ensure final quality check on food and beverage items prior to serving guests.
- Monitor assigned tables for customer satisfaction, quality, and additional service.
- Address any guest issue promptly and with high concern.
- Provide assistance to other event and restaurant staff as needed.
- Maintain constant awareness of safety issues (i.e., broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons).
Requirements
- At least 1 year of food service experience, preferably Banquet service.
- Experience in a 4-star, 5-star venue with synchronized service is preferred.
- Able to work under pressure in a fast-paced environment.
- Passion for creating an exceptional experience for all guests.
- Excellent communication skills.
Pay
$19.50 per hour.