Banquet Server

Overview

Responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests’ needs.

Responsibilities

• Maintain and refine service standards.
• Ensure compliance with all hotel standards and local laws.
• Ensure compliance with health, safety and sanitation awareness standards.
• Prepare daily for health department and Ecosure inspections.
• Perform all necessary tasks for banquet server according to the standard operating procedure of the hotel.
• Perform all banquet sidework as assigned by management.
• Contribute to the banquet sanitation operation and timing of service out of the kitchen and into all banquet areas.
• Ensure prompt delivery and quality control from point of departure to arrival.
• Retain and maintain complete knowledge of all food and beverage menu items.
• Report to management any need for housekeeping or maintenance of banquet areas and banquet equipment.
• Maintain all furniture, fixtures and equipment to a high standard.
• Minimize breakage by demonstrating care when handling hotel assets and equipment.
• Contribute to the cleanliness and organization of all banquet space, FOH & BOH.
• Execute all necessary instructions on Banquet Event Orders.
• Avoid over/under preparing food and beverage quantities.
• Ensure positive guest service and respond positively to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
• Respond to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
• Maintain knowledge of hotel offerings and local surroundings, i.e. nearby entertainment, theaters, etc.
• Attend daily stand up meeting to gather relevant information prior to each event.
• Encourage and build mutual trust, respect and cooperation among co-workers.
• Treat co-workers fairly and equitably.
• Maintain a professional, neat and organized appearance according to Omni Boston Seaport standards.
• Respond swiftly and effectively in any emergency or safety situations.
• Ensure a safe working and guest environment to reduce the risk of injury or accident.
• Attend all required department trainings and meetings.
• Perform any other duties required by management.

Qualifications

• Hands-on food and beverage knowledge and a comprehensive, working knowledge of the hospitality business.
• A minimum of relevant serving experience in a large convention hotel is strongly preferred.
• Willingness to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
• Pastor ability to engage guests at all levels.
• Passion for providing warm, engaging and personalized service.
• Ability to work in a fast-paced environment and be able to handle multiple priorities.
• Ability to handle stressful and busy hotel operations.
• Ability to maintain a positive and professional demeanor and composure at all times.
• Ability to report to work on time and when scheduled.
• Ability to stand/walk for extended periods of time.
• Ability to bend, reach and lift to 50lbs and push/pull/carry up to 100lbs.
• Exposure to hazardous cleaning chemicals.

ENVIRONMENT & PHYSICAL REQUIREMENTS

• Interior of hotel, in restaurant and kitchen areas with exposure to steam, humidity and extreme temperature.
• The ability to stand/walk for extended periods of time.
• The ability to bend, reach and lift to 50lbs and push/pull/carry up to 100lbs.
• Exposure to hazardous cleaning chemicals.

Benefits

Comprehensive training, mentorship and pathways for advancement, all within the inspiring setting of our historic, award-winning resort.

Schedule

Flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.

Pay

Not specified

Skills

Hands-on food and beverage knowledge, comprehensive, working knowledge of the hospitality business, relevant serving experience in a large convention hotel, highly developed customer service skills, friendly approachable demeanor, strong problem-solving abilities, keen eye for detail, engagement with guests at all levels, passion for providing warm, engaging and personalized service, ability to work in a fast-paced environment, ability to handle stressful and busy hotel operations, positive and professional demeanor, composure at all times, ability to report to work on time and when scheduled, ability to stand/walk for extended periods of time, ability to bend, reach and lift to 50lbs and push/pull/carry up to 100lbs, exposure to hazardous cleaning chemicals.

Benefits

Not specified

Pay

Not specified

Skills

Not specified

Benefits

Comprehensive training, mentorship and pathways for advancement, all within the inspiring setting of our historic, award-winning resort.

Equal Opportunity Employer

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer.