Banquet Server

Position Purpose & Summary

To provide all guests with an entertaining and enjoyable dining experience, through quality service in the most efficient manner.

Essential Functions

• Performs any necessary pre-shift side work.
• Maintains a clean and sanitary environment.
• Ensures compliance with all local and state health codes.
• Affords assistance in controlling food and beverage costs.
• Enforces all security measures as outlined by hotel management.
• Protects the assets of the company.
• Checks with the Banquet Captain when coming on duty for specific instructions for the current function and section assignment.
• Greets all guests in a courteous manner, displaying a helpful attitude.
• Anticipates guests' needs, ensuring guests are provided with water, coffee, tea, or beverages in a timely manner.
• Unloads trays in the service area, racking glassware, scraping plates, and separating silverware.
• P Practices "clean as you go" techniques of service, including refolding napkins and cleaning between courses, and keeps the station clean, neat, and supplied always.
• Completes assigned breakdown and closing side work.
• Reports hazardous conditions or broken equipment to the Banquet Manager.
• In an emergency, notifies the Chief Engineer at once.
• Completes any other duties as assigned.
• Delivers "I Am Proud" service standards and department-specific signature touch points.
• Establishes cross-departmental channels of communication among teammates that are consistent and complete.

Additional Duties And Responsibilities

• Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
• Provide extraordinary service that is "Enriching by Nature."
• Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
• Be empowered to make things go right if they go wrong.
• Give the guest/member a fond farewell.
• Address feedback by utilizing the LEARN Model.
• Demonstrate a professional appearance and be attentive to what matters most.
• Comply with company policies and procedures.
• Observe and adhere to safety guidelines.

Position Requirements

• Minimum Knowledge & Skills: Requires ability to interpret / extract information and / or perform arithmetic functions. May require typing, CRT, record keeping, or word processing. May have need for good communication skills.
• Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school diploma and a minimum of one-year job-related experience.
• Licenses, Registrations, and/or Certifications Required: State of Colorado (or equivalent) Safe-Serve Certification/TIPS Bar Certificate.

Additional Licenses And/or Certifications Required

• CPR Certification
• Food Protection Manager Certification
• Food Handler Certification
• Alcohol Server/Seller Certification

Environmental Factors

• Indoor setting with overhead lighting and comfortable ventilation.
• May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.