Banquet Server

About the Role

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. We are renowned for our fully integrated approach to hospitality services, all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

Responsibilities

• Gather supplies and set up banquet room as described in the Banquet Event Order and as instructed by Banquet Captain, including linen, service ware, and glassware.
• Attend stand-up meetings before events to learn function particulars, including guest and hotel expectations.
• Greet guests and respond to requests in a friendly and courteous manner.
• Serve food and/or beverages in the order and to the expectation of the Banquet Captain to ensure consistency throughout the banquet.
• Promptly bus dishes as guests complete each course and/or meal at the end of the meal or function.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Clear and reset banquet rooms according to Supervisor’s specifications to ensure readiness for the following function.
• Line out supplies as directed for future functions as needed.
• Perform assigned side work, including replenishing condiments and restocking banquet shelves with supplies.
• Perform general cleaning tasks using standard hotel cleaning products to adhere to health standards.
• Adhere to all company policies and procedures.
• Follow safety and security procedures and rules.
• Know department fire prevention and emergency procedures.
• Utilize protective equipment.
• Report unsafe conditions, accidents, injuries, near-misses, property damage, or loss to supervisor.
• Maintain a neat, clean, and well-groomed appearance (specific standards outlined in the team member handbook).
• Perform any related duties as requested by supervisor/manager.
• Assist other Banquet Personnel when needed.

Qualifications

• Knowledge of all State, Federal, and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Hold a current Food Handler Card.
• Basic knowledge of food and beverage preparations, service standards, guest relations, and etiquette.
• Knowledge of appropriate table settings and service ware.
• Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions.
• Ability to comprehend and apply written product labeling instructions for safe application of products and processes within the hotel.
• Ability to remember, recite, and promote the variety of menu items.
• Ability to operate beverage equipment, e.g., coffee maker.

Physical Demands

• Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.
• Lifting up to 30 pounds maximum.
• Constant standing and walking required.
• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing, and smiling.

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room discounts
• Employee food and beverage discounts

Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.