Banquet Server

JOB OVERVIEW

We are looking for a team member to set up banquet rooms and serve food and/or beverages in a friendly, courteous, and professional manner according to Crescent high standards of quality.

Essential Job Functions

• Set up banquet room as instructed by Supervisor to include linen, service ware and glassware.
• Attend roll call meetings before events to learn function particulars, including guest and hotel expectations.
• Greet guests and respond to requests in a friendly and courteous manner.
• Serve the food and/or beverage in the order and to the expectation of the Supervisor to ensure consistency throughout the banquet.
• Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Once banquet is complete, reset banquet room according to Supervisor’s specifications to ensure the readiness of the room for the following function.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Required Skills And Abilities

• Ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Communicate well with guests.
• Willingness to “pitch-in” and help co-workers with their job duties and be a team player.
• Basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings and serviceware.
• Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.
• Ability to operate beverage equipment, e.g., coffee maker.

Performance Standards

• Customer Satisfaction: Our customers are what we are about. Positive interaction with Crescent staff is crucial for a positive guest experience.
• Work Habits: Professionalism, adaptability, problem-solving, and adherence to hotel standards are essential.
• Safety & Security: Adherence to hotel security policies and procedures, including key controls, lifting heavy objects, using chemicals, and reporting safety hazards and concerns.

Company Information

• Crescent Hotels & Resorts is a team of hospitality professionals deeply connected to and proud of the exceptional experiences provided for guests.
• We care about our Associates and support their career journeys through health benefits, 401K matching, travel discounts, and more.