Banquet Manager

Position Summary

The Manager, Banquets plans and directs the overall Banquets operations including Hard Rock LIVE and concessions. They own all related management functions to ensure a positive guest experience through exceptional service and planning; they lead by example, create an environment focused on hospitality, service, and product quality.

Essential Functions

• Exhibit conduct in accordance with all Gaming Commission Regulations and Hard Rock Casino’s departmental policies and procedures.
• Supervise the Banquet admin duties, to ensure that all payroll, schedules, Banquet Event Orders, and reports are completed in a timely manner.
• Lead by example, creating an environment focused on hospitality, service, and product quality.
• Hires and discharges employees according to established personnel policies and procedures, ensuring the appropriate staffing levels are consistently met.
• Implements and conducts orientation, training classes and evaluation programs.
• Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
• Conducts monthly staff meetings, as well as attends Banquet Event Order Meetings, Forecast Meetings, F&B Meetings and Pre-Convention Meetings.
• Works in unison with Sales, Marketing, Culinary, FOH Leadership to communicate a clear operating direction based on a sound understanding of the business’ strengths, weaknesses, and opportunities.
• Collaborates with Food & Beverage in designing, planning, and pricing of all menus.
• Collaborates with Entertainment on the preparation and execution of all live events and banquets.
• Communicates professionally and effectively with live entertainment representatives to ensure all hospitality and catering needs meet expectations.
• Ensures guest service according to established standard of quality.
• Implements merchandising techniques, keeps departmental labor cost on an acceptable level.
• Schedules to ensure maximum coverage to the department, planning, timing, and supervision of all details for successful banquet functions.
• Prepares and instructs Team Members on upcoming functions, including station sheets, floor plans and specific instructional details to be followed through.
• Orders supplies, linens, uniforms, and outside purchases.
• Prepares and adheres to monthly budget and monthly payroll forecast.
• Reviews weekly forecast and prepares for scheduling.
• Maintains food safety and cleanliness standards in all food/beverage service work areas and concessions.
• Promotes positive public/employee relations at all times.
• Maintains a clean, safe, hazard-free work environment within area of responsibility.
• Drives P&L strength by implementing appropriate programs and systems and provides oversight to ensure adherence to such.
• Conducts or reviews detailed management and operational analyses to ensure ongoing success and efficiency within the department.
• Recommends to senior management operational enhancements that support initiatives and promote excellence.
• Demonstrates a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Conducts personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values.
• Stays abreast of the current trends and practices within area of responsibility and communicates pertinent information to management, peers, direct reports, and team members as appropriate.

Non-Essential Functions

• Attend seminars/trainings when needed.

Education and Experience Requirements

• This knowledge and these abilities are typically acquired through the completion of a bachelor’s degree in hospitality management or business administration and 5 to 10 years related F&B management experience including but not limited to Catering, Banquets and Volume restaurants or an equivalent combination of education and experience.
• Additionally, a minimum of 2 years management experience is required, preferably as a GM Banquets, Assistant Director, or Director level.

Additional Requirements

• Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.