Banquet Manager

About the role

Responsible for the management of all aspects of the Banquet Department functions, in accordance with Hotel standards. Direct, implements and maintains a service and leadership philosophy, which serves as a guide to respective staff to ensure guest satisfaction.

Responsibilities

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of service requirements for each scheduled function.
• Check storage areas for proper supplies, organization and cleanliness.
• Establish par levels for supplies and equipment.
• Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts.
• Inspect the scheduled function areas/rooms for cleanliness, working condition and proper furniture/equipment set up.
• Meet with the Catering/Conference Services Managers, Chef and Stewarding to review scheduled group's menu and guaranteed numbers and all equipment requirements.

Qualifications

• Minimum of 3 years’ experience as an F&B manager/assistant manager, or similar experience in Catering and Conference Services leadership role.
• College degree, preferably in Hotel and/or Restaurant Management.
• Previous Culinary training.
• Previous guest relations training.
• Food handling and alcohol awareness program (TABC) certification.
• Fluency in a second language—preferably Spanish.
• Certification in CPR.
• Strong computer skills, including a history of working with Micros and Microsoft Office applications.

Benefits

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities