Banquet Houseperson

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

About the role

Performs general clean-up tasks, maintains banquet rooms and other areas of the hotel. Responsible for collecting and distributing linens, setting up meeting space, and fulfilling additional guest requests.

Responsibilities

• Perform general cleaning tasks using standard hotel cleaning products, as assigned by a manager to adhere to health standards.
• Perform other duties as requested by manager, such as cleaning unexpected spills, restocking closets, or moving linen, waste, and operational supplies.
• Assist with any operational duties to execute special guest requests.
• Clean areas and perform duties not included in the standard work description to resolve unexpected operational situations.
• Collect and distribute linens, stock in proper locations, and keep track of inventories for the day.
• Remove waste from the service areas.
• Clean assigned areas by using correct equipment and designated cleaning chemicals.
• Provide guests with requested items and supplies.
• Set up event rooms as per Banquet Event Order (BEO) guidelines.
• Confirm set-up with Captain or manager prior to events.
• Gather and bring to the event space all supplies required for the event, including tables, linens, chairs, pens, note pads, water glasses, mint bowls, or anything outlined in the BEO.
• Set up and break down all furniture and equipment in event spaces as per BEO.
• Set up and remove required AV equipment provided by the hotel, including but not limited to: projectors, screens, power strips, VGA cords, and flip charts.
• Set up water pitchers and refresh during events; break down and store all equipment in designated storage spaces.
• Work closely with team members and members of the management team on projects.
• Comply with the standards of the hotel.
• Maintain banquet rooms and employee areas; ensure compliance with all established standards related to cleanliness, maintenance, safety, and security.
• Report and correct any observed discrepancy to established standards.
• Maintain organization and cleanliness of banquet storage spaces.

Requirements

• Some previous housekeeping experience preferred.
• Previous background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English is preferred; other languages beneficial.
• Basic reading, writing, and mathematical abilities are preferred.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting, or pulling items weighing up to 75 pounds.
• Regular use of commercial cleaning chemicals.
• Required to work mornings, evenings, weekends, and holidays.

Pay

Pay rate $19.60. Union property pay rate outlined follows contract requirements (Unite Here Local 17).

Benefits

• Medical, Dental, and Vision Insurance
• Paid Vacation and Sick Days
• Holidays and Personal Days (Floaters)
• 401(k) Retirement Plan