Banquet Houseperson

About the Role

Set up and breakdown rooms in accordance with Sonesta and departmental standards. Read BEO (Banquet Event Order) and interpret how to set up and schedule the event for completion.

Responsibilities

• Adhere to Stay Safe with Sonesta safety guidelines.
• Set up rooms and function areas with designated tables, chairs, staging, dance floor, flipcharts, easels, blackboards, and other equipment as specified by group requirements and in accordance with departmental standards.
• Review assignment sheets; update completed assignments.
• Communicate with the Catering department for information on changes in events and adjust as necessary.
• Retrieve clean linen and skirting from laundry and stock in storage areas.
• Stock and organize supply carts with designated materials and equipment. Transport to assigned function area.
• Inspect set rooms for cleanliness and agreement to group requirements; rectify any deficiencies.
• Inspect cleanliness and working conditions of all equipment and supplies to be set up in the function area; rectify any deficiencies.
• Set up table linens, skirting, and table top items (water pitchers, ashtrays, glasses, etc.) as specified by group and in accordance with departmental guidance.
• Refresh rooms as scheduled, following departmental standards.
• Breakdown function areas as scheduled in accordance with departmental procedures. Store all reusable goods and return equipment to specified storage areas.
• Clean and sanitize glassware in glass wash machine according to machine specifications and departmental standards.
• Use designated chemicals, supplies, and equipment to clean various floor surfaces (mops, vacuums, buffer, shampoo machine, etc.).
• Maintain cleanliness and organization of closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas.
• Transport any Food & Beverage trays/items in public areas to service areas.
• Deliver client packages/boxes of materials as assigned to/from scheduled function area.
• Complete assigned side duties following departmental procedures.
• May be required to work nights, weekends, and holidays.
• Perform other duties or projects as requested by management.

Guest Service Standards

You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs to exceed their expectations.

• Consistently deliver our GUEST model:
  • Greet or welcome everyone, warmly with a smile
  • Use eye and ear contact and guest’s name
  • Establish/anticipate needs
  • Solve and own all requests/complaints
  • Thank everyone

Pay

Anticipated base pay range: $21 to $23 per hour. Base pay offered may vary depending on job-related knowledge, skills, and job-specific experience/overall experience.

Benefits

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts
• Additional Perks & Employee Discounts