Banquet House Attendant

About the role

The Banquet House Attendant plays a crucial role in ensuring that every event hosted at Raffles Boston meets or exceeds guest expectations. This position requires attention to detail, adaptability, and a strong commitment to providing exceptional service.

Responsibilities

• Ensures the room is set perfectly for each function to exceed guest’s expectations.
• Assists clients with all last-minute changes.
• Aware of fire extinguishers, locations, and knows how to use them.
• Handles all guest, event planner, and manager inquiries knowledgeably and proficiently.
• Maintains organization and cleanliness of banquet spaces and storage.
• Ensures that all banquet equipment is organized and in good condition.
• Communicates clients’ requests to the management team in a timely manner.
• Partners with Banquet Team and AV vendors to ensure seamless delivery and set-up.
• Performs opening and closing procedures and side-work duties.

Qualifications

• High School diploma or equivalent preferred.
• Excellent reading, writing, and oral proficiency in the English language.
• Similar experience at a luxury hotel with available references.
• Flexible and long hours sometimes required.
• Exerting up to 50 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand for the entire shift.
• Ability to maneuver throughout the banquet areas while carrying full trays of food & beverages.
• Ability to move, lift and transfer necessary banquet equipment throughout the building as instructed by manager.

Physical Requirements

• Flexible and long hours sometimes required.
• Must be available to work nights, weekends and holidays if required.
• Moderate physical effort - Exerting up to 50 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand for the entire shift.
• Ability to move, lift and transfer necessary banquet equipment throughout the building as instructed by manager.