Banquet/Events Shift Lead, Tipped - Big Sur

Job Summary

The Banquet/Events Shift Lead assists the Manager in all aspects of event operations and event management, including ensuring events are staffed, all decor and equipment is set up, and leading banquet/event servers throughout the event duration. In addition, the Banquet/Events Shift Lead assists in cultivating a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level.

ESSENTIAL FUNCTIONS

• Ensure complete guest satisfaction at all times.
• Handle guests' complaints and solve them according to customer service standards.
• Monitor and supervise set up and maintenance of event area, alcohol service, and/or food stations to ensure quality standards.
• Aid in recruiting, supervising, scheduling, disciplining, reviewing, and directing the unit's staff at the direction of the Manager.
• Train hourly staff for peak performance and monitor staff's development.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, food handling, sanitation, dress, cash control, and employee hygiene.
• Notify Manager of all unusual events, circumstances, or other safety or quality control issues.

Skill and Knowledge Requirements

• A High School Diploma or GED preferred.
• A Bachelor's or Business Degree preferred.
• Food Safety Certified a plus.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities.
• Ability to work well as a team leader.
• Ability to problem-solve.
• Strong customer service abilities.
• Actively looks for ways to assist customers and coworkers.

Physical and Mental Requirements

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.
• Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lift, carry, and push up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Stand for the entire work day and to climb steps regularly.
• Withstand temperature extremes in freezer, refrigerator walk-in and grill areas.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in fast-paced environment.

Equipment Used

• Typical office equipment (computers, phone system, fax, copiers, scanners, among others).
• Food service equipment (pots and pans, stove, fridge, fryers, among others).

About the Role

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Benefits

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Our Commitment to Diversity, Equity, & Inclusion

We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.

Pay

Compensation Amount 18.00 USD Hourly

Schedule

Not specified