Banquets Set-Up Lead

About the role

The Lead Banquet Coordinator assists in leading the Banquet Housecleaner Department to ensure the continual cleanliness and attractive presentation of the Conference Center (Inside and Outside), and to ensure that quality standards established for the facilities are maintained, implemented and consistently delivered for all conference related functions on and offsite.

Responsibilities

• Leads the activities of the Conference Center Banquet Housecleaner Staff to ensure work assignments are being completed in a timely and efficient manner to given standards and customer expectations.
• Transports banquet, catering and conference items to locations as requested.
• Leads team to ensure items are properly set up and taken down.
• Maintains quality of service provided during functions and takes the initiative to resolve any issues or complaints; ensures management is aware of any problems or issues.
• Reviews and evaluates Meeting Scope and other reports to determine the degree of customer satisfaction; takes action to correct identified deficiencies.
• Prepares or reviews schedules adhering to staffing and budgetary guidelines.
• Maintains payroll costs and department expenses while processing sales revenue potential (room rental, risers, phone charges, etc.).
• Arranges for repair of facilities and equipment with CWC-HG maintenance, Lodge Housekeeping, or outside contractors.
• Ensures supplies and equipment are adequate to complete daily assignments.
• Arranges for supplemental equipment if required.
• Works with conference services, chefs, clients and banquet department to design and implement event set up.
• Identifies benchmark standards, implements appropriate standards and administers department policy.
• Attends regular daily and weekly meetings with conference services, banquet, housekeeping and maintenance departments.
• Meets with conference clients at pre-conference meetings and monitors on-site set-ups to ensure client satisfaction is met and maintained.
• Inspects conference room set-ups daily to ensure standards have been met.

Requirements

• High school diploma or equivalent.
• 5 years of experience with setting up events, hospitality operations, and/or food beverage services.
• Basic computer skills to include Microsoft Office (Word, Excel, Outlook).
• A valid Commonwealth of Virginia driver’s license and an acceptable driving record based on The Colonial Williamsburg Foundation’s criteria.
• At least 21 years of age.
• No more than 1 moving violation or at fault accident within 12 months.
• No more than 2 moving violations or at fault accidents within 36 months.
• No serious motor vehicle violations including but not limited to excessive speeding, reckless driving, DUI/DWI, suspended or revoked license, etc.

Preferred Qualifications

• Sevents or locations.
• 7 years of experience with setting up events, hospitality operations, and/or food beverage services.
• Previous experience with industry Point of Sale and Hotel Date Input Systems (Opera).
• Previous experience as a banquet housecleaner or lead banquet housecleaner.

Key Skills / Competencies

• In depth knowledge of various types of banquet room set ups (Conference, Classroom, Theater).
• General knowledge of conference center operations.
• Outstanding interpersonal and public contact skills.
• Basic mathematical abilities to perform and process banquet checks.
• Leadership and training skills for banquet housecleaner employees.
• Ability to manage and administer department policy.

Pay

Rationale: The compensation listed below for this position represents the anticipated hiring range and is provided in accordance with Virginia pay transparency requirements. Actual compensation will be determined based on factors such as the selected candidate’s skills, qualifications, experience, education, certifications, internal equity, and the specific requirements of the role.

Range: $16.78 to $25.14