Banquet Captain FT $23-$25 hr - Marriott Crabtree, Raleigh, NC

Essential Functions

• Provide exceptional guest service to all customers.
• Leads the team with motivation and direction and assures that all standards of quality are in place.
• Greet guests and be responsible for accommodating all guests’ needs at the attendance of an event.
• Participate in good communication with guests with questions regarding the menu.
• Deliver food and beverages from staging areas to guests as needed to assist the team.
• Can train others on serving plated, and reception style meal services (training provided).
• Anticipate guest’s needs and monitor the guests dining experience to ensure satisfaction with food and service.
• Respond promptly and courteously to any requests.
• Oversee Setup, execution, and clean-up for an event.
• Performs side work to prepare for upcoming events.
• Assures all service areas are kept clean and safe at all times.

Qualifications

• Passion to serve others.
• Experience in banquet or similar service roles preferred.
• Ability to work flexible hours including weekends and evenings.
• Strong interpersonal and communication skills.
• Ability to multitask and manage multiple priorities.
• Knowledge of food service operations and safety protocols.

Benefits

• Competitive wages.
• Comprehensive benefit package including medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

About the Role

We are looking for individuals who have a passion to serve others and are passionate about providing exceptional guest service. Our events provide great exposure of our venue for receptions, meetings, trainings, and even reunions. The Banquet Captain is responsible for the supervision of the Banquet staff and ensuring excellent guest service.

Why Concord?

• Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun.
• We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist.
• We are proud to be an EEO employer and maintain a drug-free workplace.