Banquet Captain

About the role

The team at Margaritaville Lake Resort is here to create and deliver fun and escapism for our guests, and that continues into our Banquet events, for groups of all sizes. With good pay, extensive benefits and a family atmosphere, we are seeking a strong leader to steer the team of each banquet function towards a seamless and professional service.

Responsibilities

• Provide guests with the finest quality of service at all times and in a warm, enthusiastic and friendly manner.
• Continuously monitor the guest’s service level and comfort at all times.
• Have a comprehensive knowledge of all menu items, specials, beverages, wines.
• Serve all items utilizing appropriate china, glassware, silverware, garnish, and condiments.
• Take ownership of all guest compliments or complaints and relay same to management.
• Maintain Driftwood and hotel standards of food, beverage, and quality guest service.
• Ensure guest satisfaction by delivering an exceptional product.

Qualifications

• KNOWLEDGE, SKILLS & ABILITIES

• Personal Skills:

  • Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
  • Projects and assignments are completed thoroughly, professionally, and with care.
  • Adjusts to high-pressure conditions and is open to change.
  • Assumes responsibility for personal growth and development.
  • Conducts him\herself, acts and dresses professionally at all times.
  • Understands and communicates the Margaritaville Lake Resort Mission
  • Expresses ideas and conveys information clearly, effectively, and professionally.
  • Actively listens to others.
  • Conveys company information, decision, or problems to appropriate parties on a timely basis.
  • Works to resolve disagreements and is respectful of peers and co-workers.
• RELEVANT EXPERIENCE
• A basic understanding of and ability to speak Spanish is useful but is not a requirement.

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room Discounts
• Employee Food and Beverage Discounts

EEO

Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.