Banquet Captain

Specific Responsibilities

• Messes client needs and exceeds client expectations to execute each event successfully.
• Creates a positive and motivated atmosphere for teammates.
• Provides leadership support to banquets and catering teams.
• Develops and maintains a good working relationship with guests, groups, and teammates from other departments.
• Communicates verbally and in writing with the Banquet Manager and Kitchen team to secure all details/tools necessary to execute events.
• Assists with maintaining lines of communication between B&C and hotel/restaurant/etc.
• Manages execution of on-site events in cooperation with event staff per directions of the Banquet Manager and according to standards in the B&C Standards & Tools manual.
• Oversees set-up/tear-down details and processes.
• Interacts with the on-site contact and assists with impromptu requests; confidently answers client questions and solves client problems.
• Confidently answers staff questions, resolves issues during events, and remains calm in chaotic situations.
• Makes adjustments to staffing and scheduling to minimize expenses while ensuring an exceptional event.
• Fills in for event servers as necessary.
• Completes a walk-thru after every event.
• Completes end-of-event paperwork, including, but not limited to, accounting, inventory, payroll report, etc.
• Summarizes the event in the Banquet Captain Log with a concise written report of event details.
• Speaks knowledgeable about products, features, and services offered by hotels and restaurants.
• Provides excellent customer service to all hotel and restaurant guests, not just those attending the event.

Qualifications

• Able to work flexible hours (nights, weekends).
• Responsible, dependable, punctual, organized.
• Strong math skills.
• Strong communication skills; must be able to speak, read, and understand English.
• Clean and professional appearance.
• Demonstrates enthusiasm for all things 21c.
• Must pass a background check.

Physical Requirements

• Must be able to carry a full-service tray comfortably.
• Must be able to stand and walk for long periods of time.
• Must be able to lift at least 50 pounds.