Banquet Bartender

Compensation: Hourly

About the role

The purpose of this position is to interact with our guests and ensure they have a great experience when dining and meeting at the hotel. Banquet Servers are responsible for positive guest interactions while serving guests in a friendly and efficient manner. At all times, servers are expected to be attentive to guest needs and make them feel welcome, comfortable, important, and relaxed.

Banquet Servers will follow through with the proper and timely set-up and execution of banquet events. Set-up includes tables, chairs, stages, dance floors, and audio-visual equipment. Maintain a high degree of professionalism and ensure all equipment and facilities are organized, clean, and safe.

Responsibilities

• Review Banquet Event Orders (BEOs) at the beginning of each shift to ensure rooms are set as contracted.
• Prepare rooms for use; adjust lights, sound volumes, and temperature as needed before guests arrive.
• Be in communication with the lead event staff regarding any special needs and assist in ensuring events are on time.
• Maintain high standards of safety and cleanliness in all areas of the banquet space.
• Communicate any areas of need, problems, or guest concerns to the Events Manager.
• Ensure meeting rooms are reset for the next event contract if it is within one day of the previous event.
• Keep inventory of all banquet equipment in order and stored in their appropriate areas.
• Provide all group guests with a lasting experience to encourage return business.
• Maintain proper dining experience: delivering items, fulfilling customer needs, removing courses, replenishing utensils, and refilling glasses.
• Deliver alcoholic and non-alcoholic drinks to customers’ tables and properly open and pour wine at tableside.
• Perform basic cleaning tasks as needed or directed by a supervisor.
• Greet all guests warmly with an appropriate greeting.
• Adhere to grooming and appearance standards consistently.
• Understand and communicate products and services available at the hotel.

Requirements

• High school diploma or equivalent preferred.
• Previous serving experience preferred.
• Excellent oral communication skills and positive interpersonal skills required.
• Lancaster County Food Handlers Permit.

Benefits

• 401(k)
• Employee discounts
• Paid time off