Bankruptcy Supervisor

Specific Duties And Responsibilities

• Supervise the daily operations of the Notice of Final Cure Team, ensuring timely preparation, review, and filing of Responses in accordance with client requirements, and firm policies.
• Manage workflow distribution, monitor productivity, and ensure all court deadlines, client service level agreements, and internal performance metrics are consistently achieved.
• Ensure Responses are prepared accurately, supported by appropriate documentation, and submitted within required statutory and court-imposed timeframes.
• Monitor quality assurance processes by reviewing completed Responses for accuracy, completeness, and compliance with firm standards and bankruptcy procedures.
• Investigate and resolve discrepancies related to Responses to Notice of Final Cure.
• Serve as the primary escalation point for complex NOFC issues, working collaboratively with attorneys, paralegals, bankruptcy case managers, clients, and mortgage servicers to resolve exceptions.
• Develop, implement, and maintain departmental procedures and quality control measures to improve operational efficiency, reduce errors, and ensure regulatory compliance.
• Analyze workflow trends, identify process improvement opportunities, and implement solutions that enhance productivity and service delivery.
• Train, mentor, and coach team members on bankruptcy servicing requirements, departmental procedures, system updates, and best practices.
• Conduct performance evaluations, provide regular feedback, address performance concerns, and recognize employee achievements.
• Assist with recruiting, interviewing, onboarding, and training new team members.
• Partner with internal departments and clients to implement procedural changes, system enhancements, and new client requirements affecting post-petition fee notice processing.
• Ensure compliance with all applicable federal and state laws, bankruptcy rules, client servicing guidelines, and firm policies governing Responses to Notices of Final Cure.
• Perform additional supervisory responsibilities, special projects, and other duties as assigned.

Basic Qualifications

• Bachelor's degree preferred or an equivalent combination of education and relevant work experience.
• Minimum of three (3) years of experience in bankruptcy servicing, mortgage servicing, default servicing, or a related legal operations environment.
• Previous supervisory or team leadership experience preferred.
• Working knowledge of Responses to Notice of Final Cure requirements preferred.
• Experience reviewing attorney fees, costs, and bankruptcy-related documentation with a strong attention to detail.
• Demonstrated ability to lead, coach, and develop employees while managing performance and accountability.
• Strong analytical, organizational, and problem-solving skills with the ability to manage multiple priorities in a deadline-driven environment.
• Excellent written and verbal communication skills, with the ability to collaborate effectively across departments and with clients.
• Proficiency in Microsoft Office Suite, particularly Excel, and experience with bankruptcy case management or mortgage servicing systems is preferred.
• Ability to exercise sound judgment, maintain confidentiality, and uphold a high standard of professionalism and accuracy.