Bankruptcy Specialist II

Essential Duties and Responsibilities

• Processes newly filed Chapter 13s and 7s into the company database
• Reviews and files documents relating to bankruptcy, which includes electronic case monitoring files, proofs of claim, amended claims, transfers of claim and reaffirmations
• Determines what if any objections/motions need to be made
• Ensures all timelines and deadlines are met per bankruptcy court requirements and that payments are being received per the plans payment schedule
• Reconciles payments on Pre and Post Bankruptcy petitions
• Sends out notice of default on loans that have failed to comply with the consent order
• Handles inbound calls from internal and external customers, attorneys and trustees and assists the caller with prompt and thorough resolution of their concerns
• Documents the system with comments regarding conversations about the account or any tasks that have been initiated
• Reviews NDC to confirm pertinent bankruptcy information related to the case
• Reviews the U.S. Bankruptcy Code to ensure bankruptcy accounts comply with Federal laws
• Orders Property Damage Appraisals when applicable
• Regularly audits bankruptcy lists for inconsistencies in NDC and Shaw Systems
• Completes necessary reporting and spreadsheet requirements for management review
• Closes accounts that are no longer in Bankruptcy and notifies other departments
• Reviews Agreed/Consent order in the event MFR was not granted at hearing
• Reviews the NDC to confirm pertinent bankruptcy information related to the case
• Show excellent professionalism and negotiating skills when dealing with difficult callers
• Demonstrates professional behavior and teamwork, is punctual, dependable and adheres to company policies and procedures
• Complies with company policies and procedures

Competencies

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.
• Strong negotiation skills with the ability to resolve conflict and problems effectively.
• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Able to maintain composure when dealing or negotiating with difficult callers.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Remains open to others' ideas and tries new things.
• Oral Communication - Listens and gets clarification; Responds well to questions; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit: Able to collaborate with external business partners.
• Leadership - Exhibits confidence in self and others.
• Quality Management - Demonstrates accuracy and thoroughness.
• Business Acumen - Understands business implications of decisions.
• Ethics - Treats people with respect; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
• Judgment - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.
• Planning/Organizing - Able to prioritize and allocate workload for efficiency. Plans for additional resources. Ensures that critical deadlines are not missed.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner.
• Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; Seeks increased responsibilities; Asks for and offers help when needed.
• Innovation - Generates suggestions for improving work.

Qualifications

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
• Minimum of three years bankruptcy collection experience, paralegal preferred.
• Internal candidates must have one to two years of experience as a Bankruptcy Specialist I and a satisfactory performance rating.

Education and/or Experience

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
• Minimum of three years bankruptcy collection experience, paralegal preferred.
• Internal candidates must have one to two years of experience as a Bankruptcy Specialist I and a satisfactory performance rating.

Language Skills

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Proficient in Bankruptcy terminology.

Mathematical Skills

• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.

Reasoning Ability

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

Computer Skills

• To perform this job successfully, an individual should have knowledge of Microsoft Office Excel, Outlook and Word.
• Must also have experience using PACER, Lexis/Nexis, Shaw, BANKO.

Other Skills And Abilities

• Knowledge of FDCPA, Bankruptcy, Collection and Consumer Lending laws preferred.
• Accuracy and attention to detail are imperative.
• Familiarity of National Servicing Standards.

Physical Demands

• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
• The employee is occasionally required to stand; walk and reach with hands and arms.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• An applicant must be authorized to work in the United States to be eligible for this position.
• Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.
• Stellantis Financial Services, Inc. (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation.
• It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status.
• Candidates must possess authorization to work in the United States.
• This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment.
• Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.