BankOnBuffalo, Community Office Manager

About the Role

Office managers are role models who exemplify our organization's core values. They lead and develop their team to achieve performance goals while providing outstanding, personalized service to our customers. Office Managers follow our bank philosophy of positive energy, positive outcomes.

Responsibilities

• Monitor branch performance metrics and implement strategies to meet goals.
• Drive and grow the office's loan and deposit portfolios through proactive client relationship management, business development, and community engagement.
• Manage the office's daily operations, including cash flow, reporting, account management, and security procedures.
• Ensure customer satisfaction by addressing customer inquiries, resolving issues, and improving service processes.
• Lead the branch team while promoting employee development, assist with employee recruitment, scheduling, and performance evaluations.
• Focus on driving strategic growth through innovative business development initiatives and strong client relationship management.

Attitudes

• Respect – Treat colleagues, clients, and community members with dignity and fairness. Maintain courteous interactions even during challenging situations.
• Client Focus – Prioritize customer needs and deliver exceptional service. Ensure clients receive timely and personalized support.
• Inclusion – Foster a diverse and inclusive work environment where all clients and employees feel valued and heard.

Behaviors

• Leadership – Guide, motivate, and develop team members while driving the branch's strategic goals. Lead by example, set clear goals, empower staff, and maintain the vision that aligns with the bank's mission.
• Integrity – Uphold ethical standards and honesty in all actions and decisions.
• Collaboration – Work closely and effectively with different departments and branches to achieve collective goals, share insights, and solve problems.
• Volunteerism – Engage in community outreach and corporate social initiatives.

Competencies

• Accountability – Hold yourself and others accountable for meeting performance targets, complying with regulations, and upholding company policies.
• Innovation – Stay updated with industry trends, adopt new technologies and processes, and foster a culture of creativity. Find ways to improve efficiency and enhance customer experience.
• Professionalism – Maintain high standards of conduct, appearance, and communication. Handle all customer interactions, employee relations, and business challenges with poise and competence.

Supervisory Responsibilities

Supervisors drive strategic success by encouraging transparency, maintaining a focus on shared organizational goals, and making time for professional development. Supervisors are expected to hold regular one-on-ones with direct reports to provide them with an invaluable chance to align goals, offer guidance, and foster growth within their teams.

Position Level Expectations

Community Office Manager II/Officer – Proactively prospects and grows Business Banking relationships through outreach and call preparation by gathering all appropriate information needed.