Banking Specialist IV

About the role

The Banking Specialist IV serves as one of the primary new account and loan representatives for the financial center. They also demonstrate strong proficiency in assisting associates to achieve sales objectives and personal/professional career growth objectives.

Responsibilities

• Demonstrates strong client conversation skills, utilizing the Bank defined conversation strategy.
• Supports the development of required associate knowledge of all Bank products and services.
• Affirms all sales and service associates' effectiveness in initiating conversational discovery with a client, aligning the needs of the client with the appropriate solution, client value recognition and commitment in a repeatable fashion to support their assigned goal attainment.
• Possesses good judgement and decision-making skills to ensure a sound balance of maintaining all areas of risk while also considering the client experience.
• Supports the development and oversight of branch market plan/business plan to support achievement of assigned quarterly and annual goals, specifically deposit & loan growth, credit card sales, and leveraging business partner relationships to collaborate and support partner referral goals.
• Utilizes the Bank’s client conversation model and various reporting to identify sales and service to sales opportunities, supporting the acquisition and expansion of client relationships.
• Technically proficient in all channels of client delivery to include on-line banking, mobile banking, debit card management, etc.
• Ensures branch is appropriately staffed at all times to support a positive client experience.
• Assists with branch opening and end-of-day processes.
• Supports onboarding of new associates within the financial center, specifically serving as a mentor/coach for new associates through on the job training/job shadowing.
• Manages the annual cash audit process in adherence with the Bank's Security Policy.
• Ensures teller differences are properly managed and communicated in a timely manner.
• Assumes management of required operational reporting, including review of overdrawn accounts, delinquent loan reporting, and past due safe deposit boxes.
• Understands the Bank’s BSA/AML Policy, including satisfactory completion of required annual BSA/AML training as applicable to position and appropriately applies this knowledge to daily activities and responsibilities, specifically understanding that any suspicious activity must be reported to the BSA Officer immediately.
• Satisfies all required annual regulation, sales and service training.
• Coordinates specific work tasks with personnel from applicable departments to ensure the smooth and efficient flow of information; reports pertinent information to immediate supervisor; compiles information as necessary or directed and provides data to appropriate Bank personnel; responds to inquiries relating to the particular area and requests from clients, other Bank personnel, etc., within given time frames and established policy.

Qualifications

• A high school diploma or equivalent is required, a four-year degree preferred.
• A minimum of three (3) years relative banking or progressive financial industry experience with an emphasis on consumer lending. Four (4) years of demonstrated success in outside sales may be considered in lieu of banking experience.
• Previous supervisory experience preferred.
• Strong reading, verbal and written communication, mathematical, visual, auditory, interpersonal relations, management and sales skills; proficient lending, credit analysis and branch operating systems skills; proven track record in effective and productive sales calling to cultivate business development; sound working knowledge of Bank operating policies and procedures; effectively coach, mentor, motivate and earn trust to create a positive work environment where the staff aspires to do their best; competently handle high workloads, competing demands, interruptions and distractions with poise and ease; valid driver’s license.
• NMLS Registry post hire.