Banking Specialist IV

Responsibilities

• Provide teller and platform-based transactions
• Manage lobby activity and support mobile, online banking and digital solutions
• Provide education and knowledge of Amerant Bank products to existing and new customers
• Operational Excellence: Act as a customer advocate, resolve customer problems, and follow up to ensure customer’s expectations are met
• Execute all operation responsibilities relative to opening and maintaining all products and services
• Review customers' account activity to ensure compliance with Bank Secrecy Act
• May be responsible for functions related to the day-to-day operation of the ATM, cash recycler, drive thru and night drop
• Open new accounts and perform maintenance transactions on the Bank’s platform system including debit card issuance and ongoing maintenance as well as completion of Know Your Customer requirements
• Respond to loan related inquiries and originate new credit requests
• Follow Bank policies and procedures, as well as legal and regulatory requirements, including security and audit procedures
• Ensure all regulatory requirements as well as security and audit procedures are adhered to always
• Identify, evaluate, monitor and make any recommendation deemed necessary to the Risk Management Committee in order to assess, reduce, eliminate or control any current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules regulations, prescribed practices, internal policies and procedures or ethical standards
• Adhere to and participate in lobby management standards including acting in the Greeter role
• Greet customers/prospects in the lobby in accordance with banking center defined standards
• Learn and encourage usage of all digital components in the banking center by banking center guests
• Educate other team members on digital channels
• Complete mandatory training and required responsibilities to have knowledge of complete lines of products and services
• Cooperate with superiors, peers to accomplish team and Bank goals

Qualifications

• Over 5 years’ experience in Bank sales / service environment or equivalent experience to include sales results
• High School or GED required. AA or Bachelor’s Degree preferred
• NMLS registered and provide the company with their NMLS number or be willing to register in NMLS upon accepting an employment offer
• FBI Criminal Background and credit checks must be successfully passed within the first 30 days of employment, or 30 days from the date of the upload (whichever occurs first)