Banking Services Officer

About the role

The Banking Services Officer (BSO) is responsible for administering and overseeing commercial loan, deposit and treasury management servicing activities. This position serves as a primary point of contact for client servicing matters and exercises independent judgment and discretion in resolving routine and non-routine issues related to banking, operations, regulatory compliance, and client relationship support. The Banking Services Officer collaborates with Relationship Managers, Lending, Operations and Compliance teams to ensure accurate, timely and compliant delivery of banking services while balancing client experience, risk management and Bank policy requirements.

Responsibilities

• Administers and oversees complex loan and deposit servicing activities, exercising independent judgment in resolving routine and non-routine issues, approving exceptions within delegated authority, and ensuring adherence to regulatory and Bank requirements across the account lifecycle.
• Independently reviews, prepares and oversees loan, deposit, and cash management documentation for new, renewed, and amended accounts, ensuring accuracy, completeness, and compliance.
• Coordinates and evaluates the documentation required for loan renewals and annual reviews, determining necessary financial information and ensuring its accuracy and completeness.
• Maintains credit files, updates covenant tracking system and servicing ticklers, collects and reviews financials, collateral, insurance, and verification documentation for completeness, accuracy, and compliance.
• Utilizes Bank systems, including SharePoint and other approved platforms, to manage client records, track servicing status, monitor key deadlines, and support appraisal and environmental processes.
• Coordinates and oversees loan payoff requests, UCC searches, flood certifications, credit reports, and related third-party services, assessing results for accuracy.
• Maintains and administers approved limits for overdraft approvals and fee waivers, exercising sole and independent judgment within established Bank policies and delegated authority.
• Independently evaluates client requests based on account history, relationship considerations, risk indicators, and policy guidelines; approves or declines requests within assigned authority; escalates exceptions as required; monitors usage to ensure limits are not exceeded; and documents decisions and rationale as needed to support compliance, audit readiness, and internal controls.
• Serves as a central point of contact for clients regarding deposit, loans and treasury service matters, independently addressing inquiries and resolving issues in a professional and timely manner.
• Exercises discretion and sound judgment in responding to client requests, balancing client needs with regulatory requirements, operational risk, and Bank policy.
• Communicates complete information clearly and effectively to clients, determining appropriate messaging, tone, and level of detail.
• Participates in client meetings related to onboarding, servicing, and relationship maintenance, contributing operational and compliance