Banking Services Officer

About the role

The Banking Services Officer (BSO) is responsible for administering and overseeing commercial loan, deposit and treasury management servicing activities. This position serves as a primary point of contact for client servicing matters and exercises independent judgment and discretion in resolving routine and non-routine issues related to banking, operations, regulatory compliance, and client relationship support.

Responsibilities

• Administers and oversees complex loan and deposit servicing activities, exercising independent judgment in resolving routine and non-routine issues, approving exceptions within delegated authority, and ensuring adherence to regulatory and Bank requirements across the account lifecycle.
• Independently reviews, prepares and oversees loan, deposit, and cash management documentation for new, renewed, and amended accounts, ensuring accuracy, completeness, and compliance.
• Collaborates with Relationship Managers, Lending, Operations and Compliance teams to ensure accurate, timely and compliant delivery of banking services while balancing client experience, risk management and Bank policy requirements.

Requirements

• Excellent written and verbal communication skills with the ability to project a professional image.
• Strong analytical ability, attention to detail, and active listening skills.
• In-depth knowledge of bank loan and deposit products, documentation requirements, and related policies and procedures.
• Working knowledge of Microsoft Office and bank-approved systems for tracking customer accounts.
• Effective interpersonal skills with the ability to work independently and collaboratively across all organizational levels.
• Thorough understanding of banking regulations, including BSA/AML, CIP and CDD requirements.
• Ability to exercise sound judgment, manage multiple priorities, and work accurately under time constraints.
• Strong sense of urgency, problem-solving skills, and the ability to thrive in a fast-paced, team-oriented environment.
• Able to maintain confidentiality and apply new information quickly.

Qualifications

• Associate’s degree (bachelor’s degree preferred) and a minimum of three (3) years of progressively responsible commercial banking experience, or an equivalent combination of education and experience, demonstrating advanced operational, compliance, and client-relationship expertise.
• Good knowledge of commercial credit policies and procedures, loan processing, and bank operations policies and procedures.
• Computer skills to include use of Microsoft Office products and other programs as required.

Skills

• Excellent written and verbal communication skills.
• Strong analytical ability and attention to detail.
• Knowledge of bank loan and deposit products and related policies and procedures.
• Working knowledge of Microsoft Office and bank-approved systems.
• Interpersonal skills and ability to work independently and collaboratively.
• Understanding of banking regulations, including BSA/AML, CIP and CDD requirements.
• Sound judgment, management of multiple priorities, and accurate work under time constraints.
• Problem-solving skills and ability to work in a fast-paced, team-oriented environment.
• Confidentiality and quick application of new information.

Benefits

• Comprehensive benefits package including health insurance, retirement plans, paid time off, and more.

Pay

$80,000-$95,000 based on skills, experience, and location.

Schedule

Full-time position.