Banking Equipment Repair Supervisor

Key Responsibilities

• Perform repair, refurbishment, and functional testing of equipment in accordance with SOPs and OEM standards
• Troubleshoot failed units and determine refurb vs scrap disposition
• Process RMAs, DOA returns, and core returns accurately and timely
• Support teardown, parts harvesting, and material recovery activities
• Ensure proper staging, labeling, and movement of inventory within the depot
• Lead and support a team of repair technicians through daily workload execution
• Assign work, balance queues, and manage WIP to meet turnaround time targets
• Provide on-the-floor coaching, training, and quality feedback
• Serve as the first point of escalation for repair issues, quality concerns, or process gaps
• Ensure compliance with safety, quality, and inventory control procedures
• Inventory & Process Control
• Ensure accurate consumption, tracking, and return of parts in the ERP system
• Partner with Inventory Control on cycle counts, audits, and discrepancy resolution
• Enforce core return, DOA handling, and non-repairable disposition processes
• Identify process inefficiencies and recommend continuous improvements
• Performance & Communication
• Track daily throughput, backlog, and aging work
• Communicate status, risks, and needs
• Support KPI reporting related to turnaround time, quality, recovery value, and labor efficiency
• Aid in onboarding and training of new depot personnel

Qualifications

• 5+ years of experience in repair, refurbishment, manufacturing, or technical service operations
• Prior experience leading or supervising technicians in a hands-on environment
• Strong mechanical, electrical, or electromechanical troubleshooting skills
• Experience with inventory systems, RMAs, and reverse logistics processes
• Preferred: ERP experience (Oracle Fusion preferred)
• Lean, Six Sigma, or continuous improvement exposure