Banking Customer Support Agent

About the role

Telecroft is looking for new collaborators to join our Customer Support team. If you have strong communication skills, a sense of responsibility, and a willingness to learn, we welcome you to our team!

Responsibilities

• Customer service via phone.
• Understanding customer needs and promoting optimal solutions.
• Informing customers about banking products and services.
• Managing complaints and resolving issues.
• Providing technical support for digital technology products and services.

Requirements

• High school diploma (minimum requirement).
• No prior experience required – training will be provided.
• Strong communication skills and a customer-centric mindset.
• Excellent verbal communication.
• Fluent in Greek and good knowledge of English.
• Proficiency in Windows-based computer use (MS Office).
• Responsibility in handling sensitive information.

Skills

• Communication skills and team spirit.
• Organization and effective time management.
• Ability to work in rotating shifts (Monday – Sunday).
• Discretion, responsibility, and consistency.
• Professionalism and results-oriented approach.

Benefits

• Stable monthly salary.
• Career growth and professional development opportunities.
• Immediate hiring.
• Ongoing training and support.
• Full-time employment.