Banking Customer Support Agent

About the role

Telecroft is seeking new team members to join our Customer Support department. If you have strong communication skills, a sense of responsibility, and a willingness to learn, we look forward to having you on our team!

Responsibilities

• Provide customer service via phone.
• Understand customer needs and promote optimal solutions.
• Inform customers about banking products and services.
• Manage complaints and resolve issues.
• Offer technical support for digital technology products and services.

Requirements

• High school diploma (minimum requirement).
• No prior experience required – training will be provided.
• Strong communication skills and a customer-centric approach.
• Excellent verbal communication abilities.
• Fluent in Greek and good knowledge of English.
• Proficiency in Windows-based computer use (MS Office).
• Responsibility in handling sensitive information.

Skills

• Communication skills and teamwork.
• Organization and effective time management.
• Ability to work rotating shifts (Monday – Sunday).
• Discretion, responsibility, and consistency.
• Professionalism and results-oriented mindset.

Benefits

• Fixed monthly salary.
• Career growth and professional development opportunities.
• Immediate hiring.
• Ongoing training and support.
• Full-time employment.