Banking Center Relationship Banker 2

About the Role

As a Banking Center Relationship Banker 2 at Webster Bank, a division of Santander Bank, N.A., you will provide services for Banking Center customers and assist the team in achieving sales, service, and operation goals based on strategic guidelines. This role involves processing customer-related financial transactions in accordance with bank rules and regulations, using excellent communication and active listening skills to understand customer financial needs, establish trust, and optimize sales opportunities. You will also develop and maintain strong partnerships with various business segments through collaboration and communication, and supervise and coach fellow relationship bankers.

Responsibilities

• Respond to customers' needs accurately and timely, utilizing available resources and tools.
• Evaluate clients' needs and offer appropriate financial products and services through needs-based conversations to build and deepen relationships.
• Perform routine teller transactions such as deposits, withdrawals, check cashing, loan payments, and other transactions as needed.
• Support segmentation strategy by implementing sales, retention, and other bank initiatives to execute the Banking Center’s growth and profitability objectives.
• Achieve or exceed both individual and team goals in sales, service, and operations.
• Maintain compliance with Federal and State regulations as well as bank policies and procedures; meet or exceed branch audits and operations evaluation requirements.
• Assist with supervision of banking center colleagues, offering coaching support to fellow bankers, acting as a role model, and helping onboard new bankers.

Requirements

• Demonstrated success in leading, coaching, and motivating.
• Working knowledge of all products and services.
• Current with all systems used for branch transaction processing.
• Strong customer service skills and ability to support teamwork, creating a positive working environment.
• Ability to work a flexible and/or rotating schedule, including Saturdays, Sundays, and extended hours. Travel may be required to alternate Banking Centers.

Qualifications

• High School Diploma or General Education Degree (GED) required.
• Bachelor’s Degree in Arts/Sciences (BA/BS) or equivalent preferred.
• 3-4 years of customer sales/service experience with 1-2 years of supervisory experience.
• Needs-based banking sales experience preferred.

Pay

The estimated salary range for this position is $23.17 USD to $26.00 USD per hour. Actual salary may vary based on job-related factors including knowledge, skills, experience, and location. This position is also eligible for incentive compensation.