Banking Center Relationship Banker 2

About the role

The Relationship Banker II role provides services for Banking Center customers and assists the team in achieving sales, service, and operational goals, based on Webster's Strategic Guidelines.

Responsibilities

• Responds to customers' needs in an accurate and timely fashion, capitalizing on resources and tools available.
• Evaluates needs of clients and offers appropriate financial products and services, through needs-based conversations, to build and deepen relationships.
• Performs routine teller transactions such as deposits, withdrawals, check cashing, loan payments, and other transactions as needed.
• Supports segmentation strategy by implementing sales, retention, and other bank initiatives to execute Banking Center's growth and profitability objectives.
• Achieve/Exceed both individual and team goals in sales, service, and operations.
• Maintain compliance with Federal and State regulations as well as bank policies and procedures.
• Meet/exceed branch audits and operations evaluation requirements.
• Assist with supervision of banking center colleagues, offering coaching support to fellow bankers.
• Act as a role model and help onboard new bankers.

Requirements

• Demonstrated success in leading, coaching, and motivating.
• Working knowledge of all products and services.
• Keeps current with all systems used for branch transaction processing.
• Demonstrates strong customer service skills and the ability to support teamwork, creating a positive working environment.
• Ability to work a flexible and/or rotating schedule. May be required to work Saturdays, Sundays, and extended hours.
• Travel may be required to alternate Banking Centers.

Qualifications

• H.S. Diploma or General Education Degree (GED) required.
• Bachelor’s Degree in Arts/Sciences (BA/BS) or equivalent preferred.
• 3-4 years customer sales/service experience with 1-2 years supervisory experience preferred.
• Needs-based banking sales experience preferred.

Skills and Abilities

• Leading, coaching, and motivating.
• Knowledge of all products and services.
• Current with all systems used for branch transaction processing.
• Strong customer service skills and teamwork.
• Flexible and/or rotating schedule.
• Ability to travel to alternate Banking Centers.

Pay

The estimated salary range for this position is $21.50 to $26.00 USD an hour. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location.

Schedule

This position is eligible for a flexible and/or rotating schedule, including weekends and extended hours, and may require travel to alternate Banking Centers.