Banking Center Relationship Banker 2

About the role

The Relationship Banker II role provides services for Banking Center customers and assists the team in achieving sales, service, and operation goals. This role processes all customer-related financial transactions and uses excellent communication and active listening skills to learn about customer financial needs, establish trust, optimize sales opportunities, generate leads, and provide quality customer service.

Responsibilities

• Responds to customers' needs in an accurate and timely manner, utilizing available resources and tools.
• Evaluates client needs and offers appropriate financial products and services through needs-based conversations to build and deepen relationships.
• Performs routine teller transactions such as deposits, withdrawals, check cashing, loan payments, and other transactions as needed.
• Supports the segmentation strategy by implementing sales, retention, and other bank initiatives to execute Banking Center's growth and profitability objectives.
• Achieve/Exceed both individual and team goals in sales, service, and operations.
• Maintain compliance with Federal and State regulations as well as bank policies and procedures.
• Meet/exceed branch audits and operations evaluation requirements.
• Assist with supervision of banking center colleagues, offering coaching support to fellow bankers.
• Act as a role model and help onboard new bankers.

Requirements

• Demonstrated success in leading, coaching, and motivating.
• Working knowledge of all products and services.
• Keeps current with all systems used for branch transaction processing.
• Demonstrates strong customer service skills and the ability to support teamwork, creating a positive working environment.
• Ability to work a flexible and/or rotating schedule, including Saturdays, Sundays, and extended hours.
• Travel may be required to alternate Banking Centers.

Qualifications

• H.S. Diploma or General Education Degree (GED) required.
• Bachelor’s Degree in Arts/Sciences (BA/BS) or equivalent preferred.
• 3-4 years customer sales/service experience with 1-2 years supervisory experience preferred.
• Needs-based banking sales experience preferred.

Skills and Abilities

• Leading, coaching, and motivating.
• Knowledge of all products and services.
• Current with all systems used for branch transaction processing.
• Strong customer service skills.
• Ability to work a flexible and/or rotating schedule.

Pay

The estimated salary range for this position is $21.50 to $26.00 USD per hour. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location.

Schedule

This position is eligible for a flexible and/or rotating schedule, including Saturdays, Sundays, and extended hours. Travel may be required to alternate Banking Centers.