Banking Center Operations Coordinator

Location: Onsite
Schedule: Monday through Friday, 9:00 AM to 5:00 PM

About the role

Provides supervision and support to the tellers to ensure that the staff delivers maximum customer service in a professional manner. Monitors and trains transactional processing staff in supporting all bank marketing efforts and cross-selling products. Ensures compliance with all policies and procedures affecting day-to-day operations. Performs related duties to assist in achieving banking center goals, including processing financial transactions in a retail environment.

Responsibilities

• Operational efficiency
  • Oversee center cash operations including cashboxes, vault, ATM, and TCRs to ensure center cash is managed, balanced, and secured within established limits following bank policy.
  • Process client transactions accurately and efficiently; use sound judgment when providing approvals and overrides to safeguard against fraud and errors.
  • Stay informed on operational updates and communicate critical policy, procedure, and compliance changes or alerts to the team.
  • Manage access controls by ensuring proper dual control where applicable; uphold secure handling of keys, combinations, and sensitive assets in accordance with bank procedures.
  • Mitigate the bank’s risk as outlined in the Compliance and risk management section, including assisting with cash audits and ensuring accurate record retention.
• Compliance and risk management
  • Ensure compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.
  • Lead the Operational Performance of the banking center by maintaining control over key risk areas, including tellers’ differences, operational losses, audit control procedures, resolution of out-of-balance conditions, compliance, and quarterly and annual audit functions.
  • Ensure all audit and security policies and procedures are followed during open hours and at banking center opening and closing.
  • Control the inventory of cash, Official Checks, and Personal Money Orders through dual control.
• Client Experience
  • Lead the Client Experience efforts of the banking center, delivering excellent client experiences consistently and resolving client issues effectively.
  • Assist clients with select service needs to ensure an excellent overall experience.
  • Provide transactional processing support to keep client wait times to a minimum.
  • Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.
• Sales and service
  • Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships.
  • Explain product benefits, changes, restrictions, requirements, and other relevant product information to clients, prospects, and associates.
• Team management
  • Maintain workflow and handle scheduling for associates supporting financial transactions.
  • Observe, coach, and lead the transactional processing team to ensure all strategic initiatives are executed effectively.
  • Assist in evaluating employee performance and counseling when needed.
  • Assist in determining and satisfying training needs and establishing performance plans.
  • Conduct meetings to develop communication lines, explain and institute new policies, and ensure continuous staff development.
  • Conduct meetings to promote sales, product knowledge, and client service.
• Perform all other job-related duties as assigned.

Requirements

• High school diploma or GED required; Bachelor’s degree preferred.
• 2–5 years of experience or equivalent combination of education and experience.
• Proficiency with Microsoft Office suite.

Additional Information

• This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations; ongoing employment is contingent upon meeting all such requirements.
• All candidates must complete the DeGarmo Retail Behavioral Assessment (approximately 12–15 minutes) to be considered for this position. Assessment results must be submitted prior to application evaluation.
• Background credit check required as part of the employment process.

About Us

First Horizon Corporation is a leading regional financial services company dedicated to helping clients, communities, and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Benefits

• Medical with wellness incentives, dental, and vision coverage.
• HSA with company match.
• Maternity and parental leave.
• Tuition reimbursement.
• Mentor program.
• 401(k) with 6% company match.