Banking Center Operations Coordinator

About the role

This position leads the operational and client-experience efforts of a banking center, ensuring efficiency, compliance, and excellent service while managing a team of tellers.

Responsibilities

• Handle and secure a cash drawer and single-control vault, following all audit and security policies.
• Monitor daily balancing and processing of ATMs, including servicing and required audits.
• Verify deposits in night and lobby depositories.
• Alert tellers about suspected fraud, kiting, theft, or other illegal activities.
• Secure cash records, transaction records, supplies, and computer equipment at the end of each workday.
• Monitor, control, and balance teller cash limits and banking center cash daily.
• Coordinate and assist with dual-control vault responsibilities.
• Use judgment to override transactions for tellers within withdrawal/less-cash authority, following bank policies.
• Assist tellers in balancing, review daily banking office settlement, and prepare correcting entries for errors.
• Perform teller cash audits as required.
• Stay informed of operational updates and changes to ensure compliance with current guidelines.
• Lead client-experience efforts, delivering excellent service and resolving issues promptly.
• Ensure proper control and efficiency in the teller line to minimize customer wait times.
• Attend sales, service, and product-knowledge meetings to enhance client service.
• Cross-sell and refer clients to bank partners to generate new business and deepen relationships.
• Explain product benefits, changes, restrictions, and requirements to clients and tellers.
• Maintain workflow and schedule tellers.
• Observe, coach, and lead the teller team to execute strategic initiatives effectively.
• Assist in evaluating employee performance, counseling, and addressing training needs.
• Conduct teller meetings to communicate new policies and promote staff development.
• Ensure compliance with bank regulations, policies, procedures, risk management, and internal controls.
• Lead operational performance by maintaining control over key risk areas, including teller differences, operational losses, and audit procedures.
• Resolve out-of-balance conditions and ensure compliance with quarterly and annual audit functions.
• Control inventory of cash, official checks, and personal money orders through dual control.
• Perform all other assigned duties.

Supervisory Responsibilities

• Direct, coordinate, and evaluate designated personnel in accordance with organizational policies and applicable laws.
• Interview, hire, and train employees; plan, assign, and direct work.
• Appraise performance, provide pay-change recommendations, and discipline employees.
• Address complaints and resolve problems.

Requirements

• High school diploma or GED required; bachelor’s degree preferred.
• 2–5 years of experience or equivalent combination of education and experience.
• Proficiency with Microsoft Office suite.
• Must pass a background credit check and comply with the S.A.F.E Mortgage Licensing Act of 2008.

Benefits

• Medical, dental, and vision insurance with wellness incentives.
• HSA with company match.
• Maternity and parental leave.
• Tuition reimbursement.
• Mentor program.
• 401(k) with 6% company match.