Banking Center Operations Coordinator

First Horizon Corporation is a leading regional financial services company dedicated to helping clients, communities, and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, First Horizon Bank operates in 12 states across the southern U.S., offering commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services.

About the role

This position oversees center cash operations, ensures compliance with bank regulations, leads client experience efforts, drives sales and service initiatives, and manages the transactional processing team.

Responsibilities

• Oversee center cash operations including cashboxes, vault, ATM, and TCRs to ensure center cash is managed, balanced, and secured within established limits following bank policy.
• Process client transactions accurately and efficiently; use sound judgment when providing approvals and overrides to safeguard against fraud and errors.
• Stay informed on operational updates and communicate critical policy, procedure, and compliance changes or alerts to the team.
• Manage access controls by ensuring proper dual control where applicable, and uphold secure handling of keys, combinations, and sensitive assets in accordance with bank procedures.
• Mitigate the bank’s risk through compliance with regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.
• Lead the Operational Performance of the banking center by maintaining control over key risk areas, including tellers’ differences, operational losses, audit control procedures, resolution of out-of-balance conditions, compliance, and quarterly and annual audit functions.
• Ensure all audit and security policies and procedures are followed during open hours and at banking center opening and closing.
• Control the inventory of cash, Official Checks, and Personal Money Orders through dual control.
• Lead client experience efforts by delivering excellent client experiences consistently and resolving client issues effectively.
• Assist clients with select service needs to ensure an excellent overall client experience.
• Provide transactional processing support to keep client wait times to a minimum.
• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.
• Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships.
• Explain product benefits, changes, restrictions, requirements, and other relevant product information to clients, prospects, and associates.
• Maintain workflow and handle scheduling for associates supporting financial transactions.
• Observe, coach, and lead the transactional processing team to ensure all strategic initiatives are executed effectively.
• Assist in evaluating employee performance and counseling when needed.
• Assist in determining and satisfying training needs and establish performance plans.
• Conduct meetings to develop communication lines, explain and institute new policies, and ensure continuous development of staff.
• Conduct meetings to promote sales, product knowledge, and client service.
• Perform all other job-related duties as assigned.

Requirements

• High school diploma or GED required; Bachelor's degree preferred.
• 2-5 years of experience or equivalent combination of education and experience.
• Proficiency with Microsoft Office suite.

Benefits

• Medical with wellness incentives, dental, and vision.
• HSA with company match.
• Maternity and parental leave.
• Tuition reimbursement.
• Mentor program.
• 401(k) with 6% match.