Banking Center Manager - Millersburg Office

This role is not eligible for sponsorship.

Responsibilities

• Demonstrate understanding of retail banking initiatives and strategies through consultative relationship management with leadership, with some supervision; lead all aspects of retail sales and service for the banking center and market area.
• Interview and select candidates for openings, set goals for associates, assign tasks/duties, conduct on-the-job training, develop associates’ skills and encourage growth, prepare disciplinary write-ups as appropriate, prepare and conduct performance reviews, make recommendations for salary adjustments, and approve timecards for FTEs.
• Develop and promote a work environment that actively encourages Park's Promises and Serving More bank philosophy, including ensuring customer issues are resolved professionally and timely; support associates to take ownership of customer issues.
• Provide leadership through effective, monthly goals communication and mentoring; share retail goals and objectives and link banking center efforts to support the retail line of business during branch meetings and individual coaching sessions.
• Develop associates' skills and abilities by actively providing direction and support; utilize Retail Training courses and other opportunities through Learning and Development.
• Utilize Contact Management and the Bank’s Customer Relationship Management (CRM) module to establish and retain key customer relationships through active portfolio management.
• Develop relationships through various channels and facilitate referrals to other Lines of Business and subject matter experts; be an active member in a team of associates serving the customer.
• Serve as a communication link between all departments and Leadership to ensure the Banking Center Team is informed and understands directives, bank financial performance, initiatives, and other pertinent information.
• Responsible for Deposit Account origination (acquisition and retention), including Retail Deposit Accounts, Digital Products and Services, and small business deposit accounts.
• Originate or refer Consumer Loans.
• Attend market area community events and volunteer time and talents while representing the bank; travel to regional and corporate headquarters (Newark) or out of State (minimal and preplanned) for retail meetings and training opportunities.
• Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies, and procedures, and apply them to daily tasks.
• Deliver a consistent, high level of service within Serving More standards.
• Other duties as assigned.

Competencies

• Interpersonal/Customer Service Skills
• Written and verbal communication
• Ability to understand and follow directions
• Adaptable to change
• Basic computer skills
• Leadership/Management Skills
• Ability to influence others
• Ability to build collaborative relationships
• Ability to develop or mentor others
• Able to Multi-Task or Juggle Priorities
• Problem/Situation Analysis
• Strategic planning and decision making

Qualifications

• High School Diploma or Equivalent (Required)
• 2-3 years of Supervisory Experience (Preferred)
• 1-2 years of Retail Banking Experience (Preferred)

Schedule

Operating hours are Monday through Friday 9:00am - 5:00pm and Saturday 9:00am-12:00pm. Expected number of Saturday shifts on average per month is 2-3. Some community and other events may require evening working hours on occasion. This position is salary exempt and full-time, with expected hours of 44-48 per week (minimum 40 hours required).