Banking Center Manager II

About the role

This leadership position involves coaching, managing, and developing a retail banking team to execute strategic initiatives effectively.

Responsibilities

• Model and promote a positive work culture, represent the organization professionally, and engage with the community.
• Implement advice-driven sales processes, coach team members, and build relationships with clients and partners to grow market presence.
• Ensure delivery of excellent service and prompt resolution of client issues.
• Recruit, train, and motivate staff, provide performance feedback, and foster an inclusive, collaborative environment.
• Ensure adherence to regulations, policies, and internal controls; implement risk mitigation practices.
• Lead operational excellence, monitor metrics, control expenses, and collaborate with teams to address operational concerns.

Qualifications

Bachelor's degree or equivalent experience; skills in leadership, coaching, client relations, and operational management.

Skills

Proficiency in Microsoft Office, Salesforce; ability to meet licensing and regulatory requirements, including background checks for relevant certifications.