Banking Center Manager II

SUMMARY

This role oversees sales, production, profitability, and regulatory compliance of a banking center. It ensures delivery of quality, accurate, and timely customer service.

Essential Duties And Responsibilities

• Strategic leadership: Coach and manage the team to execute initiatives, model the company culture, and promote positive engagement. Represent the organization in the community.
• Sales and business development: Implement advice-driven sales processes, build client relationships, and pursue local market growth through networking and outreach.
• Client experience: Deliver excellent service and promptly resolve issues.
• Team management: Recruit, train, develop, and motivate staff; provide coaching, feedback, and performance evaluations to foster growth and collaboration.
• Compliance and risk management: Ensure adherence to regulations, policies, and internal controls; participate in training; implement risk mitigation practices.
• Operational efficiency: Lead operational excellence, monitor metrics, and control expenses; partner with operational teams to address concerns.
• Other duties: Perform additional tasks as assigned.

Supervisory Responsibilities

• Direct, coordinate, and evaluate personnel;
• Handle hiring, training, performance assessments, and disciplinary actions.

Qualifications

• Bachelor's degree or equivalent experience;
• Ability to perform essential duties satisfactorily;
• Strong leadership, communication, and organizational skills.

Computer Skills

• Proficiency in Microsoft Office and Salesforce.

Licenses/Certifications

• None required;
• Compliance with S.A.F.E. Mortgage Licensing Act and background check required for employment.