Banking Center Manager II

Role Summary

This position oversees the sales, production, profitability, and regulatory compliance of a banking center, ensuring delivery of high-quality, accurate, and timely customer service.

Key Responsibilities

• Leadership: Coach, lead, and manage the banking team to execute strategic initiatives, foster a positive work culture, and promote associate engagement.
• Sales & Business Development: Implement and coach advice-driven sales processes, build relationships with clients and partners, and pursue market growth through proactive outreach.
• Client Experience: Deliver excellent service, resolve client issues promptly, and ensure high client satisfaction.
• Team Management: Recruit, train, develop, and evaluate team members, fostering collaboration and professional growth.
• Compliance & Risk Management: Ensure adherence to banking regulations, policies, and ethical standards; implement risk mitigation practices.
• Operational Efficiency: Lead operational excellence, monitor metrics, manage expenses, and partner with operations to optimize performance.
• Supervisory Responsibilities: Direct staff activities, conduct performance evaluations, and handle employee relations.

Qualifications

• Bachelor's degree or equivalent experience
• Proficiency in Microsoft Office and Salesforce
• No specific licensing required
• Candidates must meet background and credit check requirements and comply with relevant regulations