Banking Center Manager II

About the role

This leadership role involves managing and coaching a banking center team to execute strategic initiatives, promote a positive work culture, and represent the organization professionally within the community.

Responsibilities

• Provide strategic leadership by coaching and managing the team, fostering engagement, and modeling company culture.
• Drive sales and business development through advice-driven processes, client relationship building, and local market activities.
• Ensure excellent client experience by delivering prompt, effective service and resolving issues.
• Lead team management, including recruiting, training, developing, and evaluating staff to ensure high performance and collaboration.
• Maintain compliance and risk management by adhering to regulations, policies, and internal controls.
• Oversee operational efficiency by monitoring metrics, managing expenses, and partnering with operations teams.
• Directs and evaluates team members, including hiring, coaching, performance assessments, and addressing employee concerns.

Qualifications

• Bachelor's degree or equivalent experience.
• Proficiency in Microsoft Office and Salesforce.

Skills

• Strong leadership, communication, sales, and customer service skills.
• Ability to foster teamwork, manage risks, and ensure compliance.