Banking Center Manager - Hicksville

About the role

This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be at our Hicksville, OH banking center.

Responsibilities

• Drive employee engagement by enabling a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance.
• Led the relationship building efforts, efficient operations of a full service banking center and ensuring the proper training and development of the staff, in order to provide excellent customer service.
• Directs the overall sales and service initiatives of the location, assumes a proactive role in customer interaction and service to include meeting with customers, discussing their specific banking needs in person both at the branch, and at the customer's location.
• Work closely with business partners to service existing and prospective customers.
• May be assigned to more than one office. From an operational standpoint, BCM provides oversight to ensure that all established policies, procedures, and security measures are followed.
• Responsible for hiring, supervising, training and coaching the staff to achieve Bank service, sales and operational objectives.

Requirements

• Excellent customer service
• Business development (inside and outside)
• Community service
• Sales management
• Operational oversight
• Effectively communicating pertinent information to Banking Center team

Skills

• Effective communication
• Financial needs assessment
• Product promotion
• Team building
• Customer problem resolution
• Compliance with bank policies and procedures
• Microsoft 365 proficiency
• Banking software and digital services proficiency
• Reading and interpreting business periodicals
• Writing reports and manuals
• Presenting information and responding to questions
• Generating new financial relationships
• Interacting with a variety of retail and commercial customers
• NMLS registration
• Lifting and carrying up to 25 lbs.
• Availability to work all hours of operations

Qualifications

• High School Diploma
• Bachelor's Degree Preferred
• Supervisory or proven leadership experience required
• Two years of related experience
• Strong consumer lending skills
• Understanding of small business lending