Banking Center Manager

Important Information Regarding Application Process

Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the "Apply Now" link. *Data from a resume cannot be downloaded into an application. We invite you to view additional job opportunities at https://www.fsbank.com/about/join-us/.

About the role

First Security Bank is seeking a professional, energetic, and team-oriented individual to join our team as a Banking Center Manager! If you are passionate about serving our Arkansas communities and want to be part of a dynamic, service-driven team, we encourage you to apply!

Qualifications

• Must be at least 18 years of age.
• High School Diploma or GED required.
• Associates and/or bachelor's degree related to business and/or finance preferred.
• Completion of Retail Banking Supervisor checklist (internal) required; or 7-8 years of retail banking experience with a strong understanding of Retail Banking Specialist functions required.
• Completion of Retail checklists through Manager level within 1 year will be required.
• 3-4 years’ supervisory/leadership experience preferred.
• Proficiency with Outlook, Word, Excel, typing, 10-key, and utilization of the internet is required.
• Commitment to demonstrating First Secruity's Core 5 values with customers and coworkers.

Hours of Availability

Regularly Scheduled Hours/Week: 40 (+) hours
Monday – Friday 7:45am - 5:30pm
Saturday 8:45am - 12:00pm (typically 1-2 per month)
*Extended working hours may be required.

Essential Duties and Responsibilities

• Responsible for management of the banking center team, including service, sales, and operations.
• Adhere to all department and company policies and procedures and follow applicable banking regulations.
• Provide comprehensive training and ongoing development for retail staff on bank protocols, operations, policies, products, and services to support high-quality service, sales, and cross-selling.
• Foster and maintain a welcoming, customer-focused environment, strengthening relationships through exceptional service and active community engagement.
• Lead weekly meetings to ensure clear communication of directives, performance updates, and goals between departments and leadership.
• Apply essential employment law principles, consistently interpret and enforce bank policies and procedures, and perform and supervise all key retail responsibilities.
• Ensure audit controls are consistently followed and that monthly audits, checklists, and reports are completed accurately and on time.
• Maintain a strong understanding of physical security equipment and enforce security procedures to protect the team and the banking center, reporting any concerns to the Security team.
• Monitor compliance with regulatory requirements, including the Bank Secrecy Act, Regulation CC, Regulation E, and Fair Lending.
• Assist with unusual transactions and resolve customer complaints with professionalism and clarity.
• Responsible for opening and maintaining customer accounts while providing operational support by pulling and balancing teller drawers when necessary.
• Collaborate with management to develop banking center goals and implement effective strategies to achieve them.
• Protect all customer information and bank operations through strict confidentiality.
• Maintain a valid driver's license, reliable transportation, punctual attendance, and the ability to work on-site with occasional extended hours when necessary.
• Attend various retail training classes and perform additional duties as assigned by management.

Supervisory Responsibilities

Under the guidance of the Retail Operations Manager, this role provides supervision to retail employees by monitoring and evaluating performance, addressing issues proactively, and making well-informed, timely decisions based on careful assessment of each situation.

Soft Skills

• Foster a culture that values high ethical conduct, critical thinking, problem-solving, engagement, teamwork, and provides exceptional service.
• Establish positive and productive work relationships that provide honest feedback that generates trust.

Physical Demands

• Possess sufficient mobility to work in a standard office setting.
• Perform repetitive hand, arm, wrist, and finger movements while handling currency, documents, and/or office equipment.
• Substantial time may be spent on the telephone, operating computers, reaching, sitting, and/or standing while occasionally stooping, kneeling, or crouching.
• The employee must have the ability to speak and hear well enough to carry on customer interactions, conversations, and presentations both in person and over telecommunications.
• Have near/far visual acuity to identify customers, currency, and reading materials in printed or electronic formats.
• The employee must occasionally lift and move up to 25 pounds.
• Able to hold a valid driver's license with access to a vehicle that can be used for business travel purposes.

Mental Demands

• The duties of this position require strong independent problem-solving skills to manage multiple projects and their accurate and timely completion.
• Able to interact with and lead others in a calm and patient manner; maintaining confidentiality and professionalism in all situations.
• Able to analyze information, evaluate options, and make sound judgements in a timely manner.
• Strong mathematical competency related to currency, including adding, subtracting, multiplying, and dividing whole numbers, fractions, and decimals.