Banking Center Assistant Mgr

Responsibilities

• Delivers an exceptional client experience through the leadership and motivation of a high-performing team.
• Ensures operational excellence to protect clients, team members, and the bank, including the oversight of operational controls in the banking center, monitoring adherence to policies, procedures, audit standards, legal, and regulatory requirements, and timely communication of operational changes to all banking center team members.
• Motivates Client Service Representatives to perform their best through activity-based coaching and capability development; identifies and hires top talent; and provides candid, actionable performance feedback.
• Delivers sales and service results that meet defined performance targets by providing personalized financial advice to fulfill each client’s sales and service needs, implementing strategies to retain and deepen existing client relationships, establishing new banking relationships through the execution of Old National’s sales process, referring clients to business product partners, building customer confidence with digital channel capabilities, providing account servicing and maintenance, and effectively resolving customer concerns.

Requirements

• Bilingual is strongly preferred in this position.

Qualifications

• Education: Associate Degree in business related field preferred or equivalent combination of education and relevant work experience
• Experience: 3+ years of experience in banking, retail sales leadership and or customer service
• Supervisory experience: 2+ years of supervisory experience, preferably in the banking or retail industry
• Licenses/Certifications: must be eligible to register with the National Mortgage Licensing System and Registry (NMLS)

Key Competencies

• Leadership: Communicates goals, tracks progress against key goals/metrics, effectively utilizing diverse talent and resources to achieve goals. Empowers team members and holds them accountable based on appropriate level of authority; manages progress effectively and takes appropriate measures to address performance issues.
• Client Leadership: Client Experience - Fosters a culture that enables others to deliver an exceptional client experience, anticipates, escalates and/or takes action when work processes, procedures, or policy implementation issues may affect the client, always working to resolve issues and design solutions with a clear picture of the client in mind. Seeks information about the client/client's business to develop sound solutions to meet each client's needs, following through on client commitments despite time pressures or obstacles; follows up to ensure the client is satisfied.
• Culture Leadership: Is accessible, approachable and helpful to others, builds relationships, establishes trust, credibility and respect with others through a track record of delivering on commitments, inspires team members to demonstrate our culture and core values, coaching and developing team members to act honestly and ethically in all efforts.
• People Leadership: Actively seeks to attract the best talent and to develop team members’ effectiveness in their current and future roles, encourages and values diversity. Gives, receives, and asks for feedback, creates a supportive, encouraging environment which empowers team members to stretch beyond what they thought they could do, while holding team members accountable for goals and deliverables.

Benefits

Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled. Includes competitive compensation with a salary range of $21.50/Hr. - $37.50/Hr., medical, dental, and vision insurance, 401K, continuing education opportunities and an employee assistance program. Additionally, Old National offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.