Banking Center Assistant Mgr

Responsibilities

• Delivers an exceptional client experience through the leadership and motivation of a high-performing team.
• Ensures operational excellence to protect clients, team members, and the bank, including the oversight of operational controls in the banking center, monitoring adherence to policies, procedures, audit standards, legal, and regulatory requirements, and timely communication of operational changes to all banking center team members.
• Motivates Client Service Representatives to perform their best through activity-based coaching and capability development; identifies and hires top talent; and provides candid, actionable performance feedback.
• Delivers sales and service results that meet defined performance targets by providing personalized financial advice to fulfill each client’s sales and service needs, implementing strategies to retain and deepen existing client relationships, establishing new banking relationships through the execution of Old National’s sales process, referring clients to business product partners, building customer confidence with digital channel capabilities, providing account servicing and maintenance, and effectively resolving customer concerns.

Qualifications

• Education: Associate Degree in business related field preferred or equivalent combination of education and relevant work experience
• Experience: 3+ years of experience in banking, retail sales leadership and or customer service, 2+ years of supervisory experience, preferably in the banking or retail industry
• Licenses/Certifications: must be eligible to register with the National Mortgage Licensing System and Registry (NMLS)

Key Competencies for Position Execution

• Leadership: Communicates goals, tracks progress against key goals/metrics, effectively utilizing diverse talent and resources to achieve goals. Empowers team members and holds them accountable based on appropriate level of authority; manages progress effectively and takes appropriate measures to address performance issues. Seeks to identify what caused the issue, consults with lines of business and subject matter experts, as appropriate, to determine the best solution and acts within approved policies, procedures, and established guidelines.
• Culture Leadership: Accessible, approachable and helpful to others, builds relationships, establishes trust, credibility and respect with others through a track record of delivering on commitments, inspires team members to demonstrate our culture and core values, coaching and developing team members to act honestly and ethically in all efforts.
• People Leadership: Actively seeks to attract the best talent and to develop team members’ effectiveness in their current and future roles, encourages and values diversity. Gives, receives, and asks for feedback, creates a supportive, encouraging environment which empowers team members to stretch beyond what they thought they could do, while holding team members accountable for goals and deliverables.

Salary Range

The salary range for this position is $21.50/Hr. - $37.50/Hr. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.

Benefits

• Medical, dental, and vision insurance
• 401K
• Continuing education opportunities
• Employee assistance program
• A variety of Impact Network Groups led by team members